Guest Room Care & Housekeeping Assistant

Biltmore Estate; Asheville (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

On-site health clinic access

40% estate discounts on retail & d

Estate gardens access

Employer subsidized health, life, and

Dental, vision, disability insurance

Paid vacation and holidays

Housing or childcare assistance

Job summary

The Housekeeping Houseperson role at the Inn on Biltmore Estate supports room attendants in maintaining guest areas and rooms to four star/diamond standards. Responsibilities include handling dirty linen, supplying rooms, and delivering guest items promptly.

Shift covers 8:30am–5:00pm, with weekend requirements; full-time position averaging 35+ hours weekly. Benefits include health clinic access, estate garden access with discounts, insurance options, paid time off, housing/childcare assistance,

Qualifications

• 1. Previous experience in housekeeping and/or custodial, janitorial, or related field strongly preferred.
• 2. Knowledge of hotel housekeeping and/or rooms operations preferred.
• 3. Commitment to delivering world class guest service and anticipating guest needs.
• 4. Knowledge of proper chemical handling and cleaning techniques helpful.
• 5. Proven ability to multi-task effectively, work as part of a team and under deadlines, and exercise good judgment. Must be able to prioritize.
• 6. Excellent attention to detail is a must.
• 7. Ability to be proactive and take initiative as appropriate.
• 8. Solid communication skills. Must be able to respond appropriately to guest requests.
• 9. Ability to operate/use small commercial cleaning equipment.

Responsibilities

• 1. Pick up dirty linen and deliver to appropriate area.
• 2. Place dirty linen in proper bins and keep laundry room organized; deliver clean linen and supplies to room attendants on the guest floors in a timely manner.
• 3. Remove trash from carts, hallways, and storage areas and dispose of properly.
• 4. Properly wash glasses and cups, and deliver to room attendants on the guest floors.
• 5. Vacuum and dust guest hallways polishing woodwork and stainless steel as needed.
• 6. Maintain clean and safe stairwells as assigned, including sweeping, mopping, and dusting; keep service elevators and landings clean.
• 7. Keep closets and storage areas stocked, neat, clean and organized.
• 8. Clean vending areas, including ice machines, and beverage machines.
• 9. Perform guest deliveries to rooms as assigned. xzgxqkn
• 10. Responsible for weekly cleaning projects on the guest floors.

Job description

The Housekeeping Houseperson role at the Inn on Biltmore Estate supports room attendants in maintaining guest areas and rooms to four star/diamond standards. Responsibilities include handling dirty linen, supplying rooms, and delivering guest items promptly.

Shift covers 8:30am–5:00pm, with weekend requirements; full-time position averaging 35+ hours weekly. Benefits include health clinic access, estate garden access with discounts, insurance options, paid time off, housing/childcare assistance,