Inn Public Area Attendant - Full Time

Biltmore-Estate; Asheville (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

On-site health clinic

Free employee meals for each shift

Estate retail and restaurant discounts

Wellness programs and health fairs

Job summary

Biltmore Estate is seeking a dedicated Public Area Attendant to maintain cleanliness in public spaces across the Inn on Biltmore Estate. You will ensure bathrooms, hallways, pool areas, terraces, and fitness spaces meet luxury standards while delivering outstanding guest service.

The role requires physical stamina, attention to detail, and the ability to operate cleaning equipment safely. Benefits and a dynamic, guest-focused team await.

Qualifications

• Experience in custodial/housekeeping preferred.
• Ability to clean public areas to high standards.
• Must be able to lift 25–50 pounds and endure physical tasks.
• Strong organizational and time management skills.
• Customer service oriented with guest focus.

Responsibilities

• Maintain and clean public areas to Biltmore standards, including bathrooms, hallways, pool area, and fitness center.
• Dust, vacuum, polish furniture, and sanitize bathrooms; clean floors and windows in public areas.
• Properly clean and replenish ash urns, outdoor furniture, and pool supplies; manage trash removal.
• Operate small cleaning equipment safely and follow chemical handling procedures.
• Provide exceptional guest service and assist guests as needed.
• Support deep cleaning projects and upkeep of elevators and staff areas.

Skills

Attention to detail

Time management

Guest service orientation

Team collaboration

Physical stamina

Independence

Tools

Cleaning equipment operation

Chemical handling

Ladder safety

Job description

Job DescriptionThe starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.Full Time: a position working 32+ hours per week. Schedule can vary, but is generally 6:30am - 3:00pm. Holiday and weekend availability are a requirement of this position.The Public Area Attendant will maintain and clean public areas within Biltmore standards at the Inn on Biltmore Estate and offer exceptional guest service. Duties include upkeep and presentation of bathrooms, hallways, employee areas, pool area, terraces, verandas, fitness center, etc.; dusting, vacuuming, polishing furniture, and sanitizing bathrooms; and responsibility for floor care, ash urns, outdoor furniture, and pool supply replenishments. Duties may also include deep cleaning projects within areas.Benefits Include:Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employeesFree employee meals for each shiftDiscounts to estate retail shops and restaurants, and other area businesses for all employeesAnd much more!Requirements:Previous experience in a similar custodial/janitorial/housekeeping position is preferred. The ideal candidate will have had previous experience in an upscale/luxury hotel or resort.Commitment to delivering world class guest service and the ability to work successfully as part of a dynamic, guest-service oriented team.Outstanding attention to detail and the ability to perform essential job functions with speed and accuracy.Strong organizational and time management skills.Ability to handle/operate safely small commercial cleaning equipment, chemicals, solutions, and treatments.Ability to be proactive and take initiative as appropriate. Should be able to anticipate and understand guest needs.Ability to work independently and under deadlines, and exercise good judgment.Physical Requirements:Lift, carry, push and pull 25–50 pounds frequently.Ability to climb stairs and ladders. Endure various physical movements throughout work areas and over duration of work shift such as kneeling, bending, stooping, reaching overhead, etc.Ability to work in an environment that may include:Variable conditions and noise levelsOutdoor environments with fluctuations in temperature and weather conditionsExposure to fumes, dust and chemicals, moving mechanical parts Essential Job Duties:Clean public areas in accordance to departmental standards, maintaining exceptional level of detailProper use of all chemicals, tools and equipment Properly clean floors by dusting, mopping, remove stains, and vacuuming. Clean windows, mirrors and glass in public areas.Provide proper care and cleaning of furniture by dusting, polishing, or removing stains. Dust pictures, furnishings, and other items throughout public areas. Maintain cleanliness and care of elevators.Maintain cleanliness and sanitation of drinking fountains. Clean and replenish all guest and staff bathrooms.Clean, sift, and maintain attractive and safe ash urns in guest and staff outdoor areas. Sweep, fill and organize outdoor areas including veranda, entrance, and terraces.Keep pool area clean, safe, and linens replenished for guest. Also remove and maintain trash receptacles. Keep cart stocked and clean.Maintain, clean, and replenish fitness center area. Keep staff hallways clean and orderly. Remove trash from gift shops.Clean and remove trash from Executive offices. Clean tables, lamps, and phones in guest’s elevator areas.#BiltmoreCareers