Housekeeping Supervisor | Hershey TownePlace Suites

Shaner Hotels; Hershey (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is looking for dedicated housekeeping staff in Hershey, Pennsylvania. The role requires flexibility in work hours, including weekends and holidays. Responsibilities include ensuring compliance with operational procedures, handling guest complaints, and training team members.

Ideal candidates will have prior housekeeping experience, strong communication skills, and knowledge of cleaning techniques. A high school diploma or equivalent is required, with some college preferred. Bilingual candidates are encouraged to apply.

Qualifications

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret operational and safety documents.
• Strong communication skills with guests and team members.

Responsibilities

• Be available to work a flexible schedule, including weekends and holidays.
• Ensure compliance with all daily operational procedures.
• Handle guest complaints and ensure satisfaction.

Skills

Housekeeping experience

Supervisory skills

Bilingual English/Spanish

Knowledge of cleaning techniques

Education

High school graduate or equivalent

Some college preferred

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensure compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Perform housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Qualifications

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.