Guest Room Attendant | Glassboro Courtyard

Shaner Group; Glassboro (NJ); On-site; USD 30,000 - 38,000; Full time

Job summary

Shaner Group in Glassboro, NJ is seeking a hotel housekeeping staff member to maintain cleanliness and guest room standards. You will clean guest rooms, restock supplies, and assist guests with requests while following safety and hotel procedures.

The role requires reliable, customer-focused individuals with at least one year of cleaning experience and the ability to communicate effectively with guests and staff.

Qualifications

• Minimum one year cleaning experience.
• Ability to communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.

Responsibilities

• Clean guest rooms as assigned, ensuring established standards of cleanliness.
• Report maintenance deficiencies and handle guest requests or complaints.
• Ensure confidentiality and security of all guest rooms.

Skills

Cleaning experience

Bilingual English/Spanish

Guest service communication

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.