Lead Cash Operations & Guest Promotions Supervisor

Morongo Casino Resort & Spa; California (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Morongo Casino Resort & Spa in Cabazon, CA seeks a Supervisor – Cash Operations to oversee shift activities in player services, manage casino credit processing, and ensure internal controls. The role supports Morongo Rewards promotions and guest engagement strategies to drive loyalty and revenue.

Responsibilities include training staff, enforcing AML and Title 31 compliance, handling high‑volume cash transactions, and maintaining cash operations equipment.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field required.
• Relevant certification (CFE, CMA) is a plus.
• Minimum 3–5 years of experience in cash operations.
• 1–2 years of supervisory or lead capacity in high-volume cash handling.
• Strong understanding of cash control procedures, reconciliation, and regulatory compliance.
• Experience training, coaching, and monitoring front-line cash handling staff.
• Familiarity with financial systems, cash management software, and audit protocols.
• Experience in regulated gaming, banking, or secure cash operations preferred.

Responsibilities

• Oversee departmental operations in the absence of the Cash Operations Manager.
• Train cash operations team members in balancing, procedures, and policy compliance.
• Ensure AML compliance including Title 31 reporting and SARs.
• Address compliance deficiencies with immediate corrective action and training.
• Maintain full accountability of Player Services cash cage operations per internal controls.
• Process and verify transactions including cash, checks, card advances, large jackpots.
• Maintain and troubleshoot Cash Operations equipment (ATMs, kiosks, recyclers).
• Manage guest disputes related to cashiering or equipment issues and resolve promptly.
• Process and review casino credit applications and approvals.
• Build Morongo Rewards guest relationships through exceptional service.
• Coordinate with Promotions Manager on Morongo Rewards promotions and guest engagement.
• Support recruitment, retention, and re-engagement of players through events and data tracking.
• Assist with maintaining the player tracking database and providing marketing insights.
• Track promotion performance using the online player tracking system.

Skills

Casino cashiering

AML compliance

Customer service

Cash handling

Balancing & reconciliation

Microsoft Word

Microsoft Excel

Communication skills

Integrity & confidentiality

Education

Bachelor’s degree in Accounting, Finance, Business Admin, or related field

CFE / CMA certification

3–5 years cash operations experience

1–2 years supervisory/lead experience

Experience in regulated gaming or banking

Tools

Microsoft Excel

Player tracking software

Cash management software

Surveillance systems

Job description

Morongo Casino Resort & Spa in Cabazon, CA seeks a Supervisor – Cash Operations to oversee shift activities in player services, manage casino credit processing, and ensure internal controls. The role supports Morongo Rewards promotions and guest engagement strategies to drive loyalty and revenue.

Responsibilities include training staff, enforcing AML and Title 31 compliance, handling high‑volume cash transactions, and maintaining cash operations equipment.