Representative - Morongo Rewards (On-Call)

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Morongo Casino Resort & Spa in Cabazon, CA, invites applications for a Marketing Guest Services role focused on Morongo Rewards enrollment and guest engagement. You will greet guests, explain benefits, and promote loyalty programs both on the casino floor and by phone.

We seek strong communicators with a passion for service, capable of handling high-volume interactions while maintaining data accuracy and confidentiality in a fast-paced casino environment.

Qualifications

• High school diploma or equivalent preferred; marketing/business hospitality coursework is a plus.
• Experience with loyalty programs, enrollments, and rewards promotions is beneficial.
• Strong interpersonal and communication skills for a fast-paced casino environment.

Responsibilities

• Promotes Morongo Rewards program and educates guests on benefits.
• Meets, greets, and delivers outstanding guest service in person and by phone.
• Actively seeks new enrollments by engaging guests on the casino floor and communicating value propositions.
• Enrolls guests, reprints cards, processes PIN changes, and ensures accurate data entry.
• Achieves and tracks daily, weekly, and monthly enrollment and engagement goals.
• Issues comped items per Morongo’s guidelines and evaluates guest play.
• Assists with arrival and departure of bus groups when applicable.
• Supports other departments in issuing cards and maintaining player records.
• Provides information about current promotions, events, and resort amenities.
• Maintains a clean, professional work area and assists with floor maintenance.
• Escorts guests to areas of the property and answers questions accurately.
• Performs other duties to support department operations.

Skills

Guest service

Communication skills

Interpersonal skills

Casino software

Education

High school diploma or equivalent

Marketing coursework

Hospitality coursework

Tools

Casino management systems

PC-based software

Job description

Job Category: Marketing

Requisition Number: REPRE002064

• Posted : July 30, 2026
• Full-Time

Locations

Showing 1 location

49500 Seminole Dr
Cabazon, CA 92230, USA

Description

• Promotes the Morongo Rewards program and educates guests on its benefits.
• Meets, greets, and delivers outstanding guest service both in person and by phone.
• Actively seeks new enrollments by engaging guests on the casino floor and communicating value propositions.
• Enrolls guests, reprints cards, processes PIN changes, and ensures accurate data entry.
• Achieves and tracks daily, weekly, and monthly enrollment and engagement goals.
• Issues complimentaries in accordance with Morongo's comp guidelines and evaluation of guest play.
• Assists with the arrival and departure of bus groups when applicable.
• Supports other departments in issuing cards and maintaining accurate player records.
• Provides detailed information about current promotions, marketing events, and resort amenities.
• Maintains a clean and professional work area; assists with basic floor maintenance (e.g., picking up trash, straightening chairs).
• Escorts guests to various areas of the property and ensures their questions are answered accurately and courteously.
• Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS

• Excellent guest service and communication skills required.
• Ability to handle high-volume interactions in a fast-paced casino environment.
• Strong interpersonal skills with the ability to maintain composure and professionalism.
• Familiarity with PC-based software applications; ability to learn casino management systems.
• Ability to maintain confidentiality of sensitive information.
• Demonstrates professionalism, high ethics, and a team-oriented attitude.

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent preferred.
• Additional coursework in Marketing, Business, or Hospitality is a plus.
• Minimum of 1–2 years of experience in customer service, guest relations, or a loyalty/rewards program environment.
• Strong interpersonal and communication skills with the ability to engage professionally with guests.
• Experience with loyalty program systems, enrolling guests, issuing rewards, and promoting player benefits.
• Ability to resolve guest concerns quickly and effectively while maintaining a high level of service.Strong attention to detail and accuracy when processing transactions and updating account information.

LICENSES, CERTIFICATES, REGISTRATIONS

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS

• Communication Skills: Must be able to communicate clearly, professionally, and courteously in person and by phone with guests, team members, and supervisors; responsible for answering program questions, assisting with enrollment, and resolving minor guest concerns with efficiency and friendliness.
• Lifting and Carrying: Frequently lifts and carries promotional materials, printed collateral, guest gifts, and supplies weighing up to 25 pounds; may assist with event setup or product restocking within the Rewards area.
• Manual Dexterity: Regularly uses hands and fingers to operate a computer, guest service kiosk, printer, and telephone; responsible for accurate data entry, printing player cards, and managing routine clerical tasks.
• Mobility: Frequently walks, stands, and moves around the Morongo Rewards center and adjacent casino floor to assist guests, restock materials, or support event activities; must be able to remain on feet for extended periods during shifts.
• Stationary Work: Occasionally remains seated while entering guest information, completing reports, or managing digital records at a workstation.
• Tool Operation: Regular use of Rewards program software, CRM systems, printers, promotional tracking tools, phones, and standard office equipment.
• Visual Acuity: Requires close vision to verify guest identification, accurately input data, issue promotional items, and manage printed documentation or digital interfaces.
• Working Conditions: Routinely operates in a guest-facing, high-traffic environment within the casino; frequent exposure to bright lights, loud noise levels, and a smoking environment throughout the property.

WORK ENVIRONMENT

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.