Guest Reservations Specialist (Remote Potential)

The St Joe Company; Santa Rosa Beach (FL); On-site; USD 19,000 - 23,000; Full time

Job summary

The St. Joe Company’s WaterColor Resort in Santa Rosa Beach, FL is seeking a Reservations Agent to deliver exceptional guest service by handling reservations, answering phones, and responding to emails.

You will record guest details, present upgrades and packages, and assist with modifications while upholding Forbes-rated standards. This full-time role emphasizes accuracy, hospitality, and professional communication.

Qualifications

• Detail oriented and thorough.
• Ability to perform consistent work to the highest of standards.
• Discreet and respect the privacy of guests.
• Time management skills and ability to prioritize tasks effectively.
• Interact with guests in a pleasant, friendly, and professional manner.
• Describe and upsell location offers.
• Operate computer systems quickly and efficiently.
• Basic knowledge of reservation systems and data entry.
• Excellent verbal and written communication skills.

Responsibilities

• Answer phones and assist customers in making, altering, or cancelling reservations.
• Respond to emails with reservations information, confirmations, and additional details.
• Answers questions regarding rooms, facilities, rates, and events.
• Provide clear descriptions of hotel features and amenities.
• Advise customers regarding ongoing promotions or specials that may enhance guest experience.
• Accurately record customer information.
• Review and monitor online reservations booked through external sources to ensure accuracy.
• Enter group blocks (tentative/definite) and maintain accurate group room lists.
• Check group blocks to ensure proper balancing, accuracy of rooming lists, and allocations.
• Communicate availability to sell information to all departments.
• Maintain close relationships with the Director of Revenue, Sales Managers, Director of Front Office.
• Ensure the hotel meets revenue targets.
• Manage billing, credit card agreements, deposits, and refunds.
• Manage all sales inquiries and communicate all requests to the relevant departments concerned.
• Maintain the standards of Forbes-rated establishments.
• All other duties as assigned.

Skills

Customer service

Phone etiquette

Written & verbal communication

Upselling

Tools

Reservation system basics

Data entry

Job description

The St. Joe Company’s WaterColor Resort in Santa Rosa Beach, FL is seeking a Reservations Agent to deliver exceptional guest service by handling reservations, answering phones, and responding to emails.

You will record guest details, present upgrades and packages, and assist with modifications while upholding Forbes-rated standards. This full-time role emphasizes accuracy, hospitality, and professional communication.