Guest Reservations Specialist - Nights & Weekends

Wilderness Resort; Baraboo, Northern (WI, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Wilderness Resort in Baraboo, Wisconsin is seeking a Reservationist to handle guest reservations by phone and advise on lodging options and rates. This full-time role requires night and weekend availability in a fast-paced setting.

Join our team to contribute to a welcoming guest experience and work with a family-owned resort that emphasizes guest satisfaction and employee well-being.

Qualifications

• Knowledge of Wilderness Resort properties, units, policies, and amenities.
• Strong phone etiquette and customer service skills.
• Ability to multitask across several software programs.

Responsibilities

• Obtain knowledge of Wilderness Resort properties, units, policies, and resort amenities.
• Communicate lodging options and rates to guests via telephone systems.
• Multi-task across multiple programs and screens.
• Modify lodging accommodations via reservations system and process credit card transactions.
• Maintain a calm, pleasant demeanor when communicating with guests and colleagues.
• All other duties as assigned by management.

Job description

Wilderness Resort in Baraboo, Wisconsin is seeking a Reservationist to handle guest reservations by phone and advise on lodging options and rates. This full-time role requires night and weekend availability in a fast-paced setting.

Join our team to contribute to a welcoming guest experience and work with a family-owned resort that emphasizes guest satisfaction and employee well-being.