Guest Reservations Specialist

Chawla Pointe LLC; Cleveland (MS); Sur place; USD 24 000 - 30 000; Plein temps

Résumé du poste

Chawla Pointe LLC is seeking a friendly Reservation Agent to handle guest inquiries and bookings via mail, phone, telex, and the central reservation system. You will manage reservation records, confirm details, and relay information to the front desk.

The role requires a high school diploma and good communication skills; familiarity with hotel rates and packages, and the ability to maintain files and deliver courteous service.

Qualifications

• Must be a high school graduate or equivalent.
• Experience handling reservations via mail, phone, or central systems is preferred.
• Ability to communicate clearly with guests and staff.

Responsabilités

• Process reservations via mail, telephone, and central systems.
• Create and maintain reservations by date of arrival and alphabetically.
• Prepare confirmation letters and handle cancellations/modifications.
• Coordinate with front desk and pre-registration activities when needed.
• Adhere to health, safety, and hotel policies; maintain neat work area.

Connaissances

Reservation system experience

Customer service

Communication skills

Formation

High school diploma or equivalent

Outils

Property Management System

Description du poste

Chawla Pointe LLC is seeking a friendly Reservation Agent to handle guest inquiries and bookings via mail, phone, telex, and the central reservation system. You will manage reservation records, confirm details, and relay information to the front desk.

The role requires a high school diploma and good communication skills; familiarity with hotel rates and packages, and the ability to maintain files and deliver courteous service.