Reservation Clerk

Mississippi Department of Employment Security; Columbus (MS); On-site; USD 27,000 - 36,000; Full time

Job summary

Mississippi Department of Employment Security is seeking an energetic Reservation Clerk to join our hospitality team. You will be the first point of contact for members and guests, ensuring a seamless reservation experience and accurate room assignments using our property management system.

The role emphasizes excellent communication, attention to detail, and adherence to cash-handling policies while supporting front-desk operations and guest satisfaction in an in-person work environment.

Qualifications

• Administrative experience required: 2 years.

Responsibilities

• Register members and guests and assign rooms, honoring special requests when possible.
• Assist in pre-registration and room blocking for registration purposes.
• Follow proper credit, cash-handling policies and procedures.
• Monitor room status information and know room locations, types, and rates.
• Coordinate status updates with housekeeping at check-outs and special requests.
• Manage front-desk key system and operate front-office equipment.
• Process member and guest check-outs and post charges to accounts.
• Provide telephone etiquette and guest service.
• Coordinate guestroom maintenance with engineering and maintenance departments.
• Report unusual occurrences to the front office manager.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Property management system

Job description

**Job Overview**

We are seeking an energetic and detail-oriented Reservation Clerk to join our dynamic hospitality team. In this vital role, you will be the first point of contact for our members and guests, ensuring a seamless and welcoming reservation experience. Your enthusiasm and excellent communication skills will help create memorable stays for our members and guests, while efficiently managing booking processes through advanced property management systems. This position offers an exciting opportunity to develop your hospitality management skills and contribute to a vibrant guest-focused environment.

Duties/Responsibilities

• Registers members and guests and assigns rooms; complies with special requests whenever possible.
• Assists in pre-registration and "blocking" of rooms for registration purposes.
• Thoroughly understands and follows proper credit, cash-checking and cash-handling policies and procedures.
• Understands and monitors room status information.
• Knows room locations, types of rooms available and room rates.
• Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
• Manages room key system.
• Operates front-office equipment.
• Processes member and guest check-outs.
• Posts and files all charges to members' and other accounts.
• Uses proper telephone etiquette.
• Coordinates guestroom maintenance work with the engineering and maintenance departments.
• Reports unusual occurrences or requests to the front office manager.
• Knows all safety and emergency procedures and accident prevention policies and procedures.
• Maintains the cleanliness and neatness of the front-desk and lobby area.
• Performs other appropriate tasks assigned by the front office manager.

Physical Requirements And Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds
• Must be able to sit for prolonged periods of time
• Moderate noise level in work environment

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender, religion or any other protected characteristic.

Education

• High school or equivalent (Preferred)

Experience

• Administrative: 2 years (Required)

Work Location: In person