Guest Services Bell Attendant

Infor; Temecula (CA); On-site; USD 20,664 - 26,174; Full time

Job summary

The Bell Person at Pechanga Resort Casino assists with all Bell Services operations, supports guest arrivals and departures, and helps maintain department supplies. This role emphasizes delivering Four Diamond service and accurate information to guests.

Applicants should have a high school diploma or GED and at least one year of related experience preferred. Strong English communication, a professional demeanor, and flexibility to work weekends are essential.

Qualifications

• High school diploma or GED required; at least 1 year of related work preferred.
• Excellent guest service orientation and professional demeanor.
• Ability to read, write, and communicate in clear English.
• Flexibility to work weekends/holidays when necessary.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Listen and respond to guest inquiries in a professional manner.
• Resolve guest issues efficiently and courteously.
• Answer questions while up-selling the resort’s outlets and other promotional amenities.
• Liaise with other departments on service delivery issues and guest expectations.
• Offer assistance by providing accurate information on the services of Pechanga Resort Casino.
• Comply with Resort policies and procedures.
• Comply with departmental Service Guarantees.
• Communicate effectively with guests and Team Members.
• Provide instruction for guest and Team Member safety in emergencies.

Skills

Guest service

Communication

English proficiency

Professional demeanor

Flexibility hours

Team collaboration

Education

High school diploma or GED

Tools

OPERA system

Job description

The Bell Person at Pechanga Resort Casino assists with all Bell Services operations, supports guest arrivals and departures, and helps maintain department supplies. This role emphasizes delivering Four Diamond service and accurate information to guests.

Applicants should have a high school diploma or GED and at least one year of related experience preferred. Strong English communication, a professional demeanor, and flexibility to work weekends are essential.