Guest Relations & Security — Flexible, Fast-Paced Cinema

Celebration Cinema; Norton Shores (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Schedules

Medical, Dental, Vision, Life, LTD, PT

Free Movies & Discounts

Employee Assistance Program

Culture and perks

Job summary

Celebration Cinema in Muskegon, MI is seeking a Guest Relations cast member to provide a safe, engaging guest experience during busy evenings and weekends. You will de-escalate conflicts, assist with emergencies, and uphold our standards of service and safety.

This role requires 18+, calm under pressure, strong teamwork, and the ability to stand for 8+ hours and handle stairs and light lifting. Training emphasizes courtesy, integrity, and a friendly, proactive attitude.

Qualifications

• Prior guest relations/security experience required.
• Must be at least 18 years of age.
• Able to work well and remain calm under pressure.
• Thrive in a fast-paced environment.
• Must use good judgement, have integrity, be mature, friendly, outgoing, and a team player.
• Ability to work nights, weekends, and holidays as required.
• Ability to be on your feet and active for 8 or more hours, climb stairs, lift up to 40lbs.

Responsibilities

• De-escalate heightened guest service scenarios
• Assist theatre management with emergency scenarios
• Conduct routine interior and exterior monitoring sweeps of the building and spaces to ensure that they are conducive to a positive, safe and secure guest experience
• Implement proper enforcement of company policies
• Promote a clean, positive, courteous, and professional attitude and appearance to all Cast Members and Guests.
• Support all areas with clean up/light maintenance including potential weather related exterior hazards, and event set up and tear down

Job description

Celebration Cinema in Muskegon, MI is seeking a Guest Relations cast member to provide a safe, engaging guest experience during busy evenings and weekends. You will de-escalate conflicts, assist with emergencies, and uphold our standards of service and safety.

This role requires 18+, calm under pressure, strong teamwork, and the ability to stand for 8+ hours and handle stairs and light lifting. Training emphasizes courtesy, integrity, and a friendly, proactive attitude.