Guest Relations

Studio C; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible schedules

Paid Volunteer Time

Medical, Dental, Vision, Life, Long‑In

Employee Assistance Program

Free Movies and Discounted Concessions

Job summary

Celebration Cinema Grand Rapids North is seeking Guest Relations cast members who are hardworking, detail oriented, and personable to help deliver a safe, secure, and exceptional movie-going experience. This role emphasizes de-escalation and guest care during busy evenings and weekends.

The team supports theatre management in emergencies, conducts routine security sweeps, enforces policies, and maintains a positive, welcoming environment for guests and staff alike.

Qualifications

• Prior guest relations/security experience required.
• Must be at least 18 years of age.
• Able to work nights, weekends, and holidays as required.
• Thrive in a fast-paced environment.
• Must use good judgment, have integrity, be mature, friendly, outgoing, and a team player.
• Ability to be on your feet and active for 8+ hours; lift up to 40 lbs.

Responsibilities

• De-escalate heightened guest service scenarios.
• Assist theatre management with emergency scenarios.
• Conduct routine interior and exterior monitoring sweeps of the building and spaces to ensure a positive, safe, and secure guest experience.
• Enforce company policies consistently and professionally.
• Promote a clean, courteous, and professional attitude and appearance to all cast members and guests.
• Support areas with light maintenance and weather-related safety tasks, plus event setup/teardown.

Skills

Guest relations

De-escalation

Team player

Calm under pressure

Situational awareness

Stand for long hours

Able to lift up to 40 lbs

Education

Age 18+

Job description

Celebration Cinema Grand Rapids North is looking for hard working, detail oriented, and observant Guest Relations cast members who have great interpersonal skills! Our Guest Relations team works during our busiest times, evenings and weekends, in a variety of areas to help deliver a safe, secure and unparalleled movie-going experience to our guests.

In this internal security role, you must be friendly, outgoing, engaging and have the ability to establish rapport, based on mutual respect, with diverse team members and guests. you must also be very comfortable with addressing guest concerns, experienced in utilizing de-escalation techniques and be prepared to respond to high stress and emergency situations.

Our Mission: To create space where story happens

Should you choose to accept this mission, you will be part of a team that values Service, Trust, Empathy, Playfulness, and Courage!

If you love movies and people, have experience and enjoy the challenge of resolving guest relations concerns that result in the most positive outcome possible, we invite you to explore this opportunity with us.

ESSENTIAL DUTIES and RESPONSIBILITIES

• De-escalate heightened guest service scenarios
• Assist theatre management with emergency scenarios
• Conduct routine interior and exterior monitoring sweeps of the building and spaces to ensure that they are conducive to a positive, safe and secure guest experience
• Implement proper enforcement of company policies
• Promote a clean, positive, courteous, and professional attitude and appearance to all Cast Members and Guests.
• Support all areas with clean up/light maintenance including potential weather related exterior hazards, and event set up and tear down

QUALIFICATIONS and/or EXPERIENCE

• Prior guest relations/security experience required
• Must be at least 18 years of age
• Able to work well and remain calm under pressure
• Thrive in a fast-paced environment
• Must use good judgement, have integrity, be mature, friendly, outgoing, and a team player
• Ability to work nights, weekends, and holidays as required
• Ability to be on your feet and active for 8 or more hours, climb stairs, lift up to 40lbs.

BENEFITS/PERKS

• Flexible Schedules
• Paid Volunteer Time
• Medical, Dental, Vision, Life, Long Term Disability, PTO and 401K- must meet eligibility requirements
• Employee Assistance Program
• Free Movies and Discounted Concessions!
• A fun, friendly, and welcoming culture in an exciting industry with endless popcorn refills!

Very Important: When completing your application, you must provide us with your availability!

At Studio C, we celebrate diversity and are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to succeed.