Guest Relations - Celebration Cinema

Celebration Cinema; Norton Shores (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Schedules

Medical, Dental, Vision, Life, LTD, PT

Free Movies & Discounts

Employee Assistance Program

Culture and perks

Job summary

Celebration Cinema in Muskegon, MI is seeking a Guest Relations cast member to provide a safe, engaging guest experience during busy evenings and weekends. You will de-escalate conflicts, assist with emergencies, and uphold our standards of service and safety.

This role requires 18+, calm under pressure, strong teamwork, and the ability to stand for 8+ hours and handle stairs and light lifting. Training emphasizes courtesy, integrity, and a friendly, proactive attitude.

Qualifications

• Prior guest relations/security experience required.
• Must be at least 18 years of age.
• Able to work well and remain calm under pressure.
• Thrive in a fast-paced environment.
• Must use good judgement, have integrity, be mature, friendly, outgoing, and a team player.
• Ability to work nights, weekends, and holidays as required.
• Ability to be on your feet and active for 8 or more hours, climb stairs, lift up to 40lbs.

Responsibilities

• De-escalate heightened guest service scenarios
• Assist theatre management with emergency scenarios
• Conduct routine interior and exterior monitoring sweeps of the building and spaces to ensure that they are conducive to a positive, safe and secure guest experience
• Implement proper enforcement of company policies
• Promote a clean, positive, courteous, and professional attitude and appearance to all Cast Members and Guests.
• Support all areas with clean up/light maintenance including potential weather related exterior hazards, and event set up and tear down

Job description

View open positions at: Celebration Cinema, One Twenty Three Tavern, and Midtown.

Position:

Guest Relations - Celebration Cinema

Location:

4289 Grand Haven Rd.

Muskegon, MI

Job Id:

671

# of Openings:

1

Cinema Carouselis looking for hard working, detail oriented, and observantGuest Relationscast members who have great interpersonal skills! Our Guest Relations team works during our busiest times, evenings and weekends, in a variety of areas to help deliver a safe, secure and unparalleled movie-going experience to our guests.

In this internal security role, you must be friendly, outgoing, engaging and have the ability to establish rapport, based on mutual respect, with diverse team members and guests. Youmust also be very comfortable with addressing guest concerns, experienced in utilizing de-escalation techniques and be prepared to respond to high stress and emergency situations.

Our Mission: To create space where story happens. Should you choose to accept this mission, you will be part of a team that valuesService, Trust, Empathy, Playfulness, and Courage!

If you love movies and people, have experience and enjoy the challenge of resolving guest relations concerns that result in the most positive outcome possible, we invite you to explore this opportunity with us!

ESSENTIAL DUTIES and RESPONSIBILITIES:

• De-escalate heightened guest service scenarios
• Assist theatre management with emergency scenarios
• Conduct routine interior and exterior monitoring sweeps of the building and spaces to ensure that they are conducive to a positive, safe and secure guest experience
• Implement proper enforcement of company policies
• Promote a clean, positive, courteous, and professional attitude and appearance to all Cast Members and Guests.
• Support all areas with clean up/light maintenance including potential weather related exterior hazards, and event set up and tear down

QUALIFICATIONS and/or EXPERIENCE:

• Prior guest relations/security experience required
• Must be at least 18 years of age
• Able to work well and remain calm under pressure
• Thrive in a fast-paced environment
• Must use good judgement, have integrity, be mature, friendly, outgoing, and a team player
• Ability to work nights, weekends, and holidays as required
• Ability to be on your feet and active for 8 or more hours, climb stairs, lift up to 40lbs.

BENEFITS/PERKS:

• Flexible Schedules
• Medical, Dental, Vision, Life, Long Term Disability,PTO and 401K- must meet eligibility requirements
• Employee Assistance Program
• Free Movies and Discounted Concessions!
• A fun, friendly, and welcoming culture in an exciting industry with endless popcorn refills!

At Studio C, we celebrate diversity and are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to succeed.