Guest Relations & Safety Agent — Evenings/Weekends

Studio C; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible schedules

Paid Volunteer Time

Medical, Dental, Vision, Life, Long‑In

Employee Assistance Program

Free Movies and Discounted Concessions

Job summary

Celebration Cinema Grand Rapids North is seeking Guest Relations cast members who are hardworking, detail oriented, and personable to help deliver a safe, secure, and exceptional movie-going experience. This role emphasizes de-escalation and guest care during busy evenings and weekends.

The team supports theatre management in emergencies, conducts routine security sweeps, enforces policies, and maintains a positive, welcoming environment for guests and staff alike.

Qualifications

• Prior guest relations/security experience required.
• Must be at least 18 years of age.
• Able to work nights, weekends, and holidays as required.
• Thrive in a fast-paced environment.
• Must use good judgment, have integrity, be mature, friendly, outgoing, and a team player.
• Ability to be on your feet and active for 8+ hours; lift up to 40 lbs.

Responsibilities

• De-escalate heightened guest service scenarios.
• Assist theatre management with emergency scenarios.
• Conduct routine interior and exterior monitoring sweeps of the building and spaces to ensure a positive, safe, and secure guest experience.
• Enforce company policies consistently and professionally.
• Promote a clean, courteous, and professional attitude and appearance to all cast members and guests.
• Support areas with light maintenance and weather-related safety tasks, plus event setup/teardown.

Skills

Guest relations

De-escalation

Team player

Calm under pressure

Situational awareness

Stand for long hours

Able to lift up to 40 lbs

Education

Age 18+

Job description

Celebration Cinema Grand Rapids North is seeking Guest Relations cast members who are hardworking, detail oriented, and personable to help deliver a safe, secure, and exceptional movie-going experience. This role emphasizes de-escalation and guest care during busy evenings and weekends.

The team supports theatre management in emergencies, conducts routine security sweeps, enforces policies, and maintains a positive, welcoming environment for guests and staff alike.