Guest Relations

Celebration Cinema; Grand Rapids (MI); On-site; USD 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Flexible Schedules

Medical, Dental, Vision, Life, LTD, PT

PTO and 401K- eligibility

Free Movies and Discounted Concessions

Fun, welcoming culture

Job summary

Celebration Cinema Grand Rapids North is seeking Guest Relations cast members to ensure a safe, friendly, and memorable movie-going experience. The role focuses on de-escalation, routine security sweeps, and courteous, professional service during busy evenings and weekends.

Ideal candidates are 18 or older, able to handle high-stress situations, and comfortable working in a fast-paced environment with a team that values Service, Trust, Empathy, Playfulness, and Courage.

Qualifications

• Prior guest relations/security experience is required.
• Must be at least 18 years of age.
• Able to work well and remain calm under pressure.
• Thrive in a fast-paced environment.

Responsibilities

• De-escalate heightened guest service scenarios.
• Assist theatre management with emergency scenarios.
• Conduct routine interior and exterior monitoring sweeps to ensure a safe guest experience.
• Enforce company policies with proper judgment and professionalism.
• Promote a positive attitude and appearance to all guests and cast members.
• Support cleaning/maintenance and set up/tear down as needed.

Skills

Guest relations

Security awareness

Team player

Calm under pressure

Evenings/weekends availability

Education

18+ years old

Job description

View open positions at: Celebration Cinema, One Twenty Three Tavern, and Midtown.

Position:Guest Relations

Location: 2121 Celebration Dr. NE

Grand Rapids, MI

Job Id:688

# of Openings:1

Celebration Cinema Grand Rapids Northis looking for hard working, detail oriented, and observantGuest Relationscast members who have great interpersonal skills! Our Guest Relations team works during our busiest times, evenings and weekends, in a variety of areas to help deliver a safe, secure and unparalleled movie-going experience to our guests. In this internal security role, you must be friendly, outgoing, engaging and have the ability to establish rapport, based on mutual respect, with diverse team members and guests. You must also be very comfortable with addressing guest concerns, experienced in utilizing de-escalation techniques and be prepared to respond to high stress and emergency situations. Should you choose to accept this mission, you will be part of a team that valuesService, Trust, Empathy, Playfulness, and Courage!

Our Mission: To create space where story happens

If you love movies and people, have experience and enjoy the challenge of resolving guest relations concerns that result in the most positive outcome possible, we invite you to explore this opportunity with us!

ESSENTIAL DUTIES and RESPONSIBILITIES

• De-escalate heightened guest service scenarios
• Assist theatre management with emergency scenarios
• Conduct routine interior and exterior monitoring sweeps of the building and spaces to ensure that they are conducive to a positive, safe and secure guest experience
• Implement proper enforcement of company policies
• Promote a clean, positive, courteous, and professional attitude and appearance to all Cast Members and Guests.
• Support all areas with clean up/light maintenance including potential weather related exterior hazards, and event set up and tear down

QUALIFICATIONS and/or EXPERIENCE

• Prior guest relations/security experience required
• Must be at least 18 years of age
• Able to work well and remain calm under pressure
• Thrive in a fast-paced environment
• Must use good judgement, have integrity, be mature, friendly, outgoing, and a team player
• Ability to work nights, weekends, and holidays as required
• Ability to be on your feet and active for 8 or more hours, climb stairs, lift up to 40lbs.

BENEFITS/PERKS

• Flexible Schedules
• Medical, Dental, Vision, Life, Long Term Disability,PTO and 401K- must meet eligibility requirements
• Employee Assistance Program
• Free Movies and Discounted Concessions!
• A fun, friendly, and welcoming culture in an exciting industry with endless popcorn refills!

Very Important: When completing your application, you must provide us with your availability!

At Studio C, we celebrate diversity and are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to succeed.