Guest Relations & Resolutions Specialist

Carnival Corporation & plc; Miami, Northern (FL, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Benefits

401(k) Plan

Paid Time Off

Employee Discounts

Tuition Reimbursement

Job summary

Carnival Cruise Line is hiring an Agent, Resolutions to deliver advanced customer service to guests, travel partners, and internal teams. You will address complex issues, provide accurate product information, and resolve claims with fairness and policy alignment.

The role emphasizes one-call resolution, collaboration across departments, and adherence to contact center guidelines in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Hospitality or contact center experience preferred.
• Follow center guidelines and maintain punctuality.
• Strong verbal and written communication with empathy.

Responsibilities

• Provide accurate information about products, services and policies.
• Resolve guest inquiries and issues to improve satisfaction.
• Escalate complex problems to higher-level support when needed.
• Document interactions and resolutions for quality improvement.
• Collaborate with departments to ensure consistent service.

Skills

Customer service

Active listening

Communication

Problem solving

Education

High School Diploma or GED

Job description

Carnival Cruise Line is hiring an Agent, Resolutions to deliver advanced customer service to guests, travel partners, and internal teams. You will address complex issues, provide accurate product information, and resolve claims with fairness and policy alignment.

The role emphasizes one-call resolution, collaboration across departments, and adherence to contact center guidelines in a fast-paced environment.