GUEST RELATIONS - OPERATOR - PARTTIME

Beebe Healthcare; Lewes (DE); On-site; USD 22,386 - 34,701; Full time

Job summary

Beebe Healthcare in Lewes, Delaware seeks a receptionist/telecommunications operator to manage the hospital switchboard, direct patients and visitors, and support guest relations. You will update directories and assist with emergencies according to policy.

Requirements include at least one year in customer service, six months on a switchboard, strong communication, typing 30 wpm, and basic computer skills. HIPAA compliance is essential.

Qualifications

• One year of customer service experience is required.
• Six months switchboard operations or related reception experience.
• Excellent communication and public relations skills.
• Typing speed of 30 wpm; basic computer skills including composing emails.

Responsibilities

• Operate hospital switchboard and relay long distance, local and interdepartmental calls using the UA5200 client.
• Assist patients, visitors, and staff with directions and information.
• Update patient directory and hospital phone book; maintain accurate department listings.
• Respond to emergencies and follow established protocols; report issues promptly.

Skills

Customer service

Switchboard ops

Communication skills

Typing 30 wpm

Public relations

Email composition

Confidentiality

Crisis management

MS Office

Office equipment

Written/verbal

Excel/PowerPoint/Visio

Education

High school diploma or equivalent

Tools

UA5200

Invision

Job description

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Overview

Under direct supervision operate the hospital telecommunications center, maintain a smooth and effective flow of external/internal communications and perform guest relation functions.

Responsibilities

Operates switchboard: answers and relays long distance, local and interdepartmental calls by making telephone connections using the UA5200 client. Has a professional voice and demeanor at all times. Uses other computer applications (such as Invision, etc.) to ensure patients are directed properly. Respond to emergency calls/events and hospital/lobby emergencies following established protocol. Updates patient directory, BBNET directories for department numbers and team member pagers, telephone directories on extension 3100, and Hospital phone book as necessary to maintain a complete and accurate listing. Assist in identification and resolution of department issues. Is a problem-solver by using performance improvement tools and critical thinking skills to assist patients, visitors, and callers at all times. Connects physicians/nurses/medical personnel to the physician paging service. Reports issues promptly and follows downtime procedures. Follows policy to provide routine information to the public about hospital departments, team members, patients, and meetings.

• Follows all HIPAA requirements and the "need-to-know".
• Performs Receptionists/Greeter functions including but not limited to assisting patients and guests with accurate directions and information which sometimes includes physically walking them to their destinations, assisting vendors with their destinations, delivering flowers and cards according to policies & procedures, transporting patients in wheelchairs to their destination.
• Follows policy for directing callers to BMC team members during normal business hours, after hours and weekends.

Productivity and First Impressions: Realizes this position is the entry way into BMC. Voice, appearance, and behavior must support excellent customer service at all times. Is seen as a resource to patients and visitors at all times.

Qualifications

One year customer service experience, six months switchboard operations and/or related experience as information receptionist. Must have excellent communication and public relations skills. Able to type 30 wpm. Demonstrate basic computer skills, including composing emails. Must be able to carry/pushcart to deliver flowers to patient room and also be able to push visitors/patients in wheelchairs to their destination. Adheres to Talent+ requirements.

Essential:

Competencies Skills

• Knowledge Of Office Equipment
• Clear Communication Skills Both Written and Verbal
• Knowledge Of Basic Computer Programs
• Able To Keep Confidential Information Regarding Patients, Team Members
• Able To Withstand Crisis Situations
• Has Skills to Provides Customer Service to Patients, Team Members and Visitors
• Experience With Excel, Power Point, Word, Visio, Etc.

Education

• High school graduate or equivalent

Entry

USD $16.25/Hr.

Max

USD $25.19/Hr.