Ambassador (58497)

Indian Head Casino & Plateau Travel Plaza; Warm Springs (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Indian Head Casino & Plateau Travel Plaza in Warm Springs, OR is seeking a Players Club Ambassador to engage guests, support the Player Development Team, grow membership and card usage, and assist with promotions and events while delivering outstanding service.

You will also enter customer data, provide friendly assistance, and support gift shop operations to help drive guest satisfaction and repeat business in line with company standards.

Qualifications

• Prior experience dealing with the public in a customer service role.
• Minimum of one year experience in sales cashiering.
• Intermediate computer skills: MS Office, spreadsheets, word processing and graphics.
• Good math, spelling, and written grammar skills.
• Upbeat, friendly and helpful attitude with excellent verbal, written and listening skills.

Responsibilities

• Engage guests to grow Players' Club Membership and card usage.
• Enter customer contact data to support business objectives.
• Assist in promotions/events and deliver exceptional guest service.
• Perform sales transactions (cash and credit) and assist with Gift Shop inventory.

Skills

Customer service oriented

Communication skills

Sales cashiering

Attention to detail

Positive attitude

Education

High School Diploma

Tools

MS Office

Spreadsheets

Word processing

Graphics

Job description

Job Details

Job Location: Indian Head Casino - Warm Springs, OR 97761

Position Type: Full Time

Salary Range: $18.00 Hourly

Job Shift: Any

Job Summary

Are you motivated, have a great personality and like to interact with people on a daily basis? The Players Club Ambassador will support and compliment the Player Development Team through engagement and contacts. Responsible for increasing Players' Club Membership, promoting Players' Club Card usage, and entering customer contact data to support business objectives in accordance with annual goals set by management. Assist in promotions/events. Provide exceptional service to our guests and build strong positive relationships with guests to ensure repeat business and increase new business. Support and compliment the Player Development Hosts. This position will require direct contact with the public while delivering superior guest service in accordance with department and company standard, policies and procedures as created by IHC. Performs sales transactions, both cash and credit, and assists with Gift Shop inventory.

Qualifications

• Prior experience dealing with the public in a customer service role.
• Minimum of one year experience in sales cashiering.
• Intermediate computer skills: MS Office, spreadsheets, word processing and graphics.
• Good math, spelling, and written grammar skills.
• Possess upbeat, friendly and helpful attitude is essential. Excellent verbal, written and listening skills are essential. Communicate well with all levels of personnel, management and customers. The ability to communicate professionally over the telephone is required. Ability to effectively present information and respond to questions and concerns. Establish and maintain effective working relationships. Strong organizational skills, attention to detail, and the ability to accomplish multiple tasks with limited supervision are required. Requires the ability to maintain strict confidentiality in an environment that involves producing results in conjunction with fellow team members

Education

High School Diploma or equivalent