Guest Relations Coordinator

Ontario Trillium Foundation; Thompson's Station (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO (paid time off)

Dental & vision insurance

Samaritan Ministries medical expense分享

Retirement with company match up to 3%

Job summary

Deer Run is seeking a Guest Relations Coordinator to manage reservations for camps, events, and retreats. You will handle phones, emails, registrations, and work with groups on retreat details while assisting camper families.

This full-time on-site role emphasizes customer relations and high service standards in a ministry setting, supported by a comprehensive benefits package.

Qualifications

• Experience handling reservations for camps, events, and retreats.
• Strong administrative and customer-service skills.
• Ability to answer phones, respond to emails, and assist families with registrations.

Responsibilities

• Manage guest reservations for camps, events and retreats.
• Handle phone calls, emails and participant registrations.
• Coordinate group details and assist camper families with questions.

Skills

Reservations

Customer service

Phone handling

Email correspondence

Event coordination

Job description

Guest Relations Coordinators are detail-oriented and servant-hearted team members in a role that requires both behind the scenes and guest-facing responsibilities. Guest Relations Coordinators have many responsibilities related to reservations for camps, events, and retreats. Guest Relations Coordinators juggle various administrative and customer-service-oriented tasks including answering phones, responding to emails, making reservations, and working with groups on their retreat details as well as assisting camper & event families with registrations and questions. Guest Relations Coordinators are an integral part of the ministry with a high responsibility in customer relations and customer service.

Deer Run offers a range of benefits to full-time team members including PTO, dental & vision insurance, Samaritan Ministries medical expense sharing, and retirement with company match up to 3%.