Customer Relations Coordinator

Marriott Vacations; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Customer Relations to assist Owners and guests with experiences and events that make memorable vacation moments for travelers worldwide, in a supportive and welcoming environment.

You will provide Concierge-style services to guests on promotional vacation packages, share detailed information about property amenities, and engage guests in discussions about their stay and local attractions while addressing their needs promptly.

Qualifications

• Flexible schedule to include weekends and holidays.
• Ability to communicate clearly with guests by phone and in person.

Responsibilities

• Communicate with preview tour customers via telephone before their scheduled arrival and tour date.
• Offer Concierge-style services to guests on a promotional vacation package.
• Provide detailed information about property amenities.
• Engage customers in conversation regarding their stay, services, and area attractions.
• Identify special customer needs and arrange fulfillment upon arrival.
• Address customers' service needs in a professional, positive, and timely manner.

Job description

Are you looking for a place where meaningful moments are made together?

W e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Competitive Pay

• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

• Communicate s with preview tour customer via telephone before their scheduled arrival and tour date.
• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
• Provide s detailed information about property amenities.
• Engage s customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identif ies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Address es customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
• Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance .
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.