Guest Relations & Bell Service Specialist

InterContinental Hotels Group; Tamuning (GU); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Paid Time Off

Employee Discount

Job summary

InterContinental Hotels Group in Guam seeks a friendly host to welcome guests, assist with luggage, provide information, and support the guest relations team. You will serve as a local expert and brand ambassador, greeting guests courteously and ensuring a smooth arrival.

The role requires knowledge of hotel facilities and coordination with other departments, with a focus on luggage handling, valet services, and guiding guests to key places of interest.

Qualifications

• Guam AB&G License required to drive a 15 Passenger Bus.
• Flexible shifts, mainly 5pm-10pm, Friday, Saturday and Sunday.
• Must be work on Weekends, Holidays and Inclement Weather.
• Must be able to work on Guam, USA without restrictions.
• US Citizens or US Permanent Residents, Residents of Federated States of Micronesia (FSM)

Responsibilities

• Greet and welcome all guests courteously and professionally.
• Maintain detailed knowledge of all facilities and services offered by the hotel including location, hours of opening, and special promotions.
• Promote team work and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Maintains accurate knowledge about transport options to key places of interest, from and to the 2 airports, train stations, city air terminal.
• Maintains accurate knowledge about key places of interest to visitors such as hours of opening, special exhibitions, location, will learn from the In the know board all concierge favorite places
• Assists and carries luggage for all guests and visitors to the hotel.
• Assists with valet parking, loading and unloading luggage, whilst following procedures of luggage storage and safekeeping at all times.
• To read guest luggage tag upon arrival with taxi and doorman inform front desk or guest relation for a smooth arrival
• To be fully aware of all VIP arrival of the day
• Maintains the luggage storage facilities in a clean and tidy condition at all times.
• Greets, assists and guides all guests and visitors to the hotel.
• Performs personal services such as delivering messages and packages, and giving business information as requested
• Cleans and maintains baggage room, baggage trolleys, all elevators, Fitness and porter’s desk.
• Assists in maintaining cleanliness of lobby, port cochere and uses initiative to report repairs to Maintenance/Concierge.
• Assists with the rooming of guests, explaining facilities in room and in hotel en route.
• Actively participate at all hotel events and training sessions
• Being able to speak both Japanese and English is preferred

Job description

InterContinental Hotels Group in Guam seeks a friendly host to welcome guests, assist with luggage, provide information, and support the guest relations team. You will serve as a local expert and brand ambassador, greeting guests courteously and ensuring a smooth arrival.

The role requires knowledge of hotel facilities and coordination with other departments, with a focus on luggage handling, valet services, and guiding guests to key places of interest.