Guest Relations Associate - Riley - PRN

Indiana University Health; Indianapolis (IN); On-site; USD 19,286,000 - 27,552,000; Full time

Job summary

Indiana University Health’s Riley Hospital is seeking a concierge to warmly welcome patients and visitors, provide directions, and offer accurate information. You will serve as a culture champion and support guests across the campus.

Daily duties include assisting with navigation, engaging with 1,500–2,000 interactions, and walking 10,000–15,000 steps per shift. Evening and weekend availability is required to meet department needs.

Qualifications

• High School Diploma or GED required.
• Previous concierge-level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.

Responsibilities

• Serve as a welcoming and professional representative of the organization.
• Engage with a large volume of patients, families, and visitors (1,500–2,000 interactions daily).
• Utilize computer systems to access and communicate information.
• Escort patients and family members to locations within the hospital.
• Provide information about the hospital, local community, and surrounding resources to out-of-town visitors.

Skills

Customer service

Communication skills

Flexibility

Engagement with patients

Mobility

Education

High School Diploma/GED

Job description

Location: Riley Hospital
Hours: possibly 16-24 hrs/wk primarily evenings and weekends 2p-11p, depending on the needs of the department
Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Key Responsibilities

• Serve as a welcoming and professional representative of the organization.
• Engage with a large volume of patients, families, and visitors, we average 1,500–2,000 interactions each day
• Utilize computer systems efficiently to access and communicate information.
• Escort patients and family members to various locations throughout the hospital.
• Assist out-of-town and out-of-state visitors by providing information about the hospital, local community, and surrounding resources

Must Have

• Strong customer service skills with a passion for helping others.
• Flexibility to work at different locations as needed.
• Comfortable initiating and engaging in conversations with patients, families, and visitors.
• Ability to remain active throughout the shift, including walking approximately 10,000–15,000 steps per day.

Requirements

• High School Diploma/GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.
• High School Diploma/GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.