Guest Relations Associate - Riley - PRN

IU Health; Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

IU Health - Riley Hospital is seeking a dedicated concierge to welcome patients and visitors, answer questions, and provide directions. This role emphasizes a friendly demeanor, service orientation, and a culture of hospitality across hospital settings.

The position requires greeting guests, guiding them through the hospital, and sharing information about local community resources. A high school diploma is required, and prior concierge or healthcare exposure is preferred.

Qualifications

• High School Diploma or GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.

Responsibilities

• Serve as a welcoming and professional representative of the organization.
• Engage with a large volume of patients, families, and visitors; 1,500–2,000 interactions daily.
• Utilize computer systems to access and communicate information.
• Escort patients and family members to locations within the hospital.
• Assist out-of-town visitors by providing information about the hospital and local resources.

Skills

Customer service

Flexibility

Communication

Stamina

Education

High School Diploma/GED

Job description

Overview

Location: Riley Hospital

Hours: possibly 16-24 hrs/wk primarily evenings and weekends 2p-11p, depending on the needs of the department

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Key Responsibilities

• Serve as a welcoming and professional representative of the organization.


• Engage with a large volume of patients, families, and visitors, we average 1,500–2,000 interactions each day


• Utilize computer systems efficiently to access and communicate information.


• Escort patients and family members to various locations throughout the hospital.


• Assist out-of-town and out-of-state visitors by providing information about the hospital, local community, and surrounding resources

Must have

• Strong customer service skills with a passion for helping others.


• Flexibility to work at different locations as needed.


• Comfortable initiating and engaging in conversations with patients, families, and visitors.


• Ability to remain active throughout the shift, including walking approximately 10,000–15,000 steps per day.

Requirements

• High School Diploma/GED required.


• Previous concierge level customer service experience preferred.


• Previous healthcare experience involving patient/public contact preferred.


• High School Diploma/GED required.


• Previous concierge level customer service experience preferred.


• Previous healthcare experience involving patient/public contact preferred.