Housekeeping Manager

Montage International; Bluffton (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Montage International in Bluffton, SC seeks a Housekeeping Manager to lead daily operations of the Housekeeping department. You will mentor staff, ensure top-tier cleanliness, and collaborate with leadership to maintain service excellence.

Ideal candidates have 2+ years in luxury resort housekeeping, strong communication skills, and proficiency with Microsoft Office; Opera or similar software is a plus. This on-site role supports a premium guest experience.

Qualifications

• High School Diploma or equivalent is required; Bachelor's degree preferred.
• Two plus years' experience in housekeeping within a luxury resort.
• Strong Microsoft Office skills and ability to manage data and reports.
• Knowledge of Opera or similar hotel management software is desirable.

Responsibilities

• Conduct inspections of guest rooms and public areas with emphasis on service quality.
• Manage housekeeping team; mentor, coach, and train staff.
• Hire, train, supervise and develop colleagues for maximum effectiveness.
• Collaborate with Director of Housekeeping and use Workday and Opera systems.
• Ensure safety and cost controls; oversee daily operations and staffing.

Skills

Microsoft Office

Leadership

Communication

Education

High School Diploma

Bachelor's Degree

Tools

Opera PMS

Workday

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences.

How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life.

Position Summary

The Housekeeping Manager will be responsible for management and day to day operations for the Housekeeping department.

Essential Functions

• Responsible to conduct inspections of guest rooms and public areas while providing exceptional levels of service, including day to day support of the Director of Housekeeping.
• Management of housekeeping team including mentoring, coaching, counseling and training.
• Ability to build an exceptional housekeeping team while supporting the Director of Housekeeping.
• Working with Workday software and recruiting system software.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Hire, train, supervise and develop colleagues for maximum effectiveness.
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
• Establish safe working conditions through appropriate training.

Qualifications

• High School Diploma or equivalent is required, Bachelor's Degree preferred.
• Two plus years' experience in housekeeping within a luxury resort.
• Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook.
• Opera preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Knowledge of hotel housekeeping operations.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Budgetary analysis capabilities required.
• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

Physical Requirements

• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15-40 lbs. on a regular and continuing basis.
• Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks.
• Must have finger dexterity to be able to operate office equipment.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.