Housekeeping Manager

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

Montage Hotels & Resorts is seeking a Housekeeping Manager to oversee day-to-day operations of the Housekeeping department at our luxury resort. You will lead and mentor the team, ensuring top-tier cleanliness and service standards.

Responsibilities include overseeing inspections, staff development, scheduling, and coordination with the Director of Housekeeping, while maintaining safety and cost controls. The role requires strong communication and organizational skills.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Two+ years of housekeeping experience in a luxury resort.
• Must have intermediate MS Office skills; Opera PMS preferred.
• Must be able to read/write and speak the workplace language(s).
• Strong communication and staff supervision abilities.

Responsibilities

• Inspect guest rooms and public areas for cleanliness and service quality.
• Manage housekeeping team with mentoring, coaching, and training.
• Build and maintain an exceptional housekeeping staff under the Director of Housekeeping.
• Operate with Workday and recruiting software effectively.
• Conduct regular hotel inspections to ensure cleanliness and maintenance standards.
• Hire, train, supervise and develop colleagues for maximum effectiveness.
• Provide strong employee relations with contract staff and ensure proper training.
• Establish safe working conditions through appropriate training.

Skills

Guest service

Team leadership

Scheduling

Budgeting

Communication

Education

High School Diploma

Bachelor's Degree preferred

Tools

Workday

Recruiting software

MS Office

Opera

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Housekeeping Manager

Summary

The Housekeeping Manager will be responsible for management and day to day operations for the Housekeeping department.

Essential Functions

• Responsible to conduct inspections of guest rooms and public areas while providing exceptional levels of service, including day to day support of the Director of Housekeeping.
• Management of housekeeping team including mentoring, coaching, counseling and training.
• Ability to build an exceptional housekeeping team while supporting the Director of Housekeeping.
• Working with Workday software and recruiting system software.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Hire, train, supervise and develop colleagues for maximum effectiveness.
• Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
• Establish safe working conditions through appropriate training.

Qualifications

• High School Diploma or equivalent is required, Bachelor’s Degree preferred.
• Two plus years’ experience in housekeeping within a luxury resort.
• Must have Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook. Opera preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Knowledge of hotel housekeeping operations.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Budgetary analysis capabilities required.
• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

Physical Requirements

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.