Guest-Obsessed Store Leader

RaceTrac; South Madison (WV); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Career growth

Training & development

Benefits package

Job summary

RaceTrac is seeking a General Manager to lead a high-volume store in a dynamic, guest-focused environment. You will oversee up to 45 employees, drive profitability, and mentor your team to achieve excellence in service and operations.

You will recruit, train, and manage staff, analyze sales and labor metrics, execute marketing plans, monitor safety and quality, and maintain store standards. RaceTrac offers growth opportunities, competitive pay, and a strong benefits package.

Qualifications

• 5+ years of retail, food service, or restaurant management experience (High-volume preferred).
• Strong leadership, coaching and team-building skills.
• Ability to analyze business metrics and make data-driven decisions.
• Proficiency in Microsoft Office Suite and financial reporting.
• Knowledge of labor laws and staffing best practices.

Responsibilities

• Effectively and accurately execute the RaceTrac store plan to ensure brand consistency and enhance guest experience.
• Foster a Guest-Obsessed culture by rallying team members around a guest-focused approach, implementing strategies to enhance the guest experience, and proactively addressing concerns.
• Employ strategies to boost spirits during busy and stressful times, creating an enjoyable environment for all guests, team members, and vendors.
• Foster a food safety mindset within the store through continuous coaching and training on food safety and standards. Conduct regular quality checks to ensure all standards are met or exceeded.
• Develop sales and marketing strategies, including team incentives, to support food promotions and reinforce a Guest Obsessed culture.
• Identify compliance gaps and collaborate with regional leadership to ensure all associates and the store meet jurisdictional requirements. Maintain accurate records and communicate them effectively.
• Responsible for overseeing storewide training by training, supporting, and empowering Co‑Managers and Shift Managers to effectively deliver coaching, training, and feedback to associates in alignment with the store's overall strategy and RaceTrac policies.
• Understand the impact of inventory on RaceTrac and execute all steps of the inventory process, including regular audits and inventory checks. Take necessary actions, such as investigating inventory discrepancies and cash shrink, to maintain control.
• Analyze sales, margin, shrink, and labor reports to identify improvement opportunities, then establish and clearly communicate corrective action plans to team members, ensuring they understand how their performance impacts business results.
• Adopt a Guest-Obsessed mindset by regularly visiting competitors to assess the competitive landscape, encouraging associates to contribute ideas for operational improvements, and sharing key insights with the regional team.
• Establish regular communication with vendors to discuss orders, delivery schedules, and potential issues. Provide feedback on performance, address areas for improvement, and elevate concerns when necessary.
• Establish clear communication channels across all shifts to ensure critical information is accurately conveyed to the appropriate staff members.
• Monitor store traffic closely and create effective schedules at least two weeks in advance, accounting for high and low traffic periods while balancing labor costs.
• Ensure the accurate and timely execution of payroll, guaranteeing all associates’ hours are properly recorded and paid accurately.
• Proactively use data, such as sales trends, seasonality, and turnover, to determine staffing needs and ensure the store remains adequately staffed at all times.
• Oversee all written performance management for the staff, ensuring performance conversations are conducted privately, respectfully, and constructively with all documentation completed and signed.
• Foster a growth mindset in team members by providing continuous feedback, coaching, and support on their development journey.
• Create an inclusive environment, ensuring all team members feel valued, included, and empowered to bring their whole selves to work.

Skills

Leadership

Coaching

Team-building

Data analysis

Microsoft Office

Education

High School Diploma or GED

Job description

RaceTrac is seeking a General Manager to lead a high-volume store in a dynamic, guest-focused environment. You will oversee up to 45 employees, drive profitability, and mentor your team to achieve excellence in service and operations.

You will recruit, train, and manage staff, analyze sales and labor metrics, execute marketing plans, monitor safety and quality, and maintain store standards. RaceTrac offers growth opportunities, competitive pay, and a strong benefits package.