Guest-Obsessed Store Leader

Roundel; New Britain, Northern (CT, KY); Hybrid; USD 64,000 - 128,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Disability insurance

Paid time off

Job summary

Target in New Britain, CT seeks an Executive Team Leader to drive guest service, operations, and sales goals in a fast-paced store environment. You will lead a team of hourly teammates, recruit and develop leaders, and partner with store leadership to execute plans while delivering an exceptional guest experience.

As a dynamic leader, you will coach teams to meet guest expectations, manage staffing, and execute business priorities.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals.
• Anticipate staffing needs, talent plan and recruit – both long and short term.
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders.
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach).
• Understand business reporting and guest insights to understand, troubleshoot and follow up on opportunity areas.
• Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.
• Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic.
• Plan, manage and follow-up on organizational and operational change.
• Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.

Skills

Guest service

Guest engagement

Retail fundamentals

Workload planning

Team management

Recruiting & talent

Education

4 year degree or equivalent experience

Job description

Target in New Britain, CT seeks an Executive Team Leader to drive guest service, operations, and sales goals in a fast-paced store environment. You will lead a team of hourly teammates, recruit and develop leaders, and partner with store leadership to execute plans while delivering an exceptional guest experience.

As a dynamic leader, you will coach teams to meet guest expectations, manage staffing, and execute business priorities.