Guest-Obsessed Restaurant Server

Sonesta Hotels International Corporation in; Chicago (IL); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation and sick days

Pension

Legal services

Maternity and parental leave

Job summary

Sonesta International Hotels, the 8th largest hotel company in the U.S., is hiring a Food Server in Chicago to deliver friendly hospitality across our restaurants, lounges, banquets, and dining outlets. You’ll take orders, make recommendations, and ensure timely, attentive service that creates memorable experiences for guests.

The role suits someone who thrives in a fast-paced hospitality environment, enjoys interacting with guests, and loves creating experiences guests genuinely remember.

Qualifications

• Previous restaurant, hotel, banquet, hospitality, food service, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Knowledge of food & beverage service, dining etiquette, POS systems, and responsible alcohol service practices preferred.
• Strong attention to detail, presentation, cleanliness, and guest satisfaction standards.

Responsibilities

• Provide friendly, attentive, and professional food & beverage service to guests across restaurants, lounge, banquet, and dining operations.
• Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service.
• Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations.
• Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials.
• Process guest transactions, payments, and POS system operations accurately and efficiently.
• Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns.
• Maintain cleanliness and organization across dining rooms, service stations, tables, and guest-facing areas.
• Support opening duties, closing side work, banquet setup, and operational readiness throughout shifts.
• Partner closely with Culinary, Bartenders, Food Runners, Banquets, and Food & Beverage leadership teams to support smooth operations.
• Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies at all times.
• Support upselling initiatives, promotions, and guest engagement opportunities that drive revenue and enhance the dining experience.
• Help create a welcoming, energetic, and team-oriented atmosphere aligned with Sonesta’s People People culture.
• Any other duties as assigned

Skills

Guest service

Communication

Teamwork

Multitasking

Attention to detail

Food & beverage knowledge

Alcohol service knowledge

Flexible scheduling

Food Handler Certification

Upselling

Tools

POS systems

Job description

Sonesta International Hotels, the 8th largest hotel company in the U.S., is hiring a Food Server in Chicago to deliver friendly hospitality across our restaurants, lounges, banquets, and dining outlets. You’ll take orders, make recommendations, and ensure timely, attentive service that creates memorable experiences for guests.

The role suits someone who thrives in a fast-paced hospitality environment, enjoys interacting with guests, and loves creating experiences guests genuinely remember.