Guest-Centric Food Server | Hospitality & Dining Excellence

Sonesta Hotels; Lihue (HI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 401k

401(k) Retirement Plan with Company 0%

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term 0%

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels is seeking a friendly and energetic Food Server to deliver top-notch food and beverage service across our dining outlets. The role emphasizes hospitality, guest engagement, and seamless collaboration with culinary and service teams.

You will thrive in a fast-paced environment, assist with opening/closing duties, upsell promotions, and ensure guest satisfaction through attentive service and professional conduct.

Qualifications

• Previous restaurant, hotel, banquet, hospitality, food service, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Knowledge of food & beverage service, dining etiquette, POS systems, and responsible alcohol service practices preferred.
• Strong attention to detail, presentation, cleanliness, and guest satisfaction standards.
• Ability to work collaboratively as part of a high-energy hospitality team.
• Food Handler Certification, TIPS Certification, or alcohol service certification preferred where applicable.

Responsibilities

• Provide friendly, attentive, and professional food & beverage service to guests across restaurants, lounge, banquet, and dining operations.
• Take guest orders accurately, answer menu questions, make recommendations, and deliver exceptional guest experiences throughout service.
• Serve food and beverages according to hotel service standards, presentation guidelines, and timing expectations.
• Maintain a strong knowledge of menu offerings, beverages, wine selections, promotions, and daily specials.
• Process guest transactions, payments, and POS system operations accurately and efficiently.
• Monitor guest satisfaction throughout dining experiences and respond quickly and professionally to guest requests or concerns.
• Maintain cleanliness and organization across dining rooms, service stations, tables, and guest-facing areas.
• Support opening duties, closing side work, banquet setup, and operational readiness throughout shifts.
• Partner closely with Culinary, Bartenders, Food Runners, Banquets, and Food & Beverage leadership teams to support smooth operations.
• Follow food safety standards, sanitation procedures, responsible alcohol service guidelines, and hotel operational policies at all times.
• Support upselling initiatives, promotions, and guest engagement opportunities that drive revenue and enhance the dining experience.
• Help create a welcoming, energetic, and team-oriented atmosphere aligned with Sonesta’s People People culture.
• Any other duties as assigned

Skills

Guest service

Communication

Multitasking

Teamwork

Hospitality

Education

Food Handler Certification

TIPS Certification

Alcohol service certification

Tools

POS systems

Job description

Sonesta International Hotels is seeking a friendly and energetic Food Server to deliver top-notch food and beverage service across our dining outlets. The role emphasizes hospitality, guest engagement, and seamless collaboration with culinary and service teams.

You will thrive in a fast-paced environment, assist with opening/closing duties, upsell promotions, and ensure guest satisfaction through attentive service and professional conduct.