Guest-Obsessed GM: Lead People & Drive Growth

Chipotle; Seattle (WA); On-site; USD 66,000 - 93,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k/retirement plan

Quarterly bonus

Tuition assistance

Career growth

Paid time off

Holiday closures

Job summary

Chipotle is seeking a General Manager to lead restaurant operations, recruit and develop teams, and drive guest satisfaction at scale. You will manage scheduling, P&L, and performance of crew and shift leaders while upholding food safety and hospitality standards.

You will oversee digital order accuracy and on-time delivery, while continually optimizing the guest dining experience and financial performance of the restaurant.

Qualifications

• Guest obsession and hospitality mindset.
• Strong leadership and people development instincts.
• Experience in restaurant management, including scheduling, P&L management, food safety, and forecasting.

Responsibilities

• Be guest obsessed - uphold top-notch standards of excellence and hospitality
• Ensure speed of service, accuracy, and positive guest obsessed experience
• Be responsible for the full employee lifecycle, including recruitment and hiring, people processes and performance management
• Train and develop crew members, shift leaders, and Apprentices, utilizing Chipotle's training tools and resources
• Direct our team members to deliver accurate and on-time digital orders
• Be accountable for the day-to-day operational business of your restaurant (creating and managing a schedule, P&L control and management, sales-forecasting, recruiting and interviewing)
• Ensure the dining room remains clean and the restaurant is always guest-ready
• Uphold food safety, operational, and compliance standards
• Be accountable for overall financial success of the restaurant, achieving annual sales & cash flow plan
• Work a schedule that includes lunch, dinner, and weekend shifts to provide leadership across all hours of operation

Skills

Guest obsessed

People development

Leadership

Customer service

Hiring & recruiting

Job description

Chipotle is seeking a General Manager to lead restaurant operations, recruit and develop teams, and drive guest satisfaction at scale. You will manage scheduling, P&L, and performance of crew and shift leaders while upholding food safety and hospitality standards.

You will oversee digital order accuracy and on-time delivery, while continually optimizing the guest dining experience and financial performance of the restaurant.