Guest Information Assistant

St. Elizabeth Healthcare; Edgewood (KY); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Health coverage within 30 days

Paid time off

Retirement match

Tuition reimbursement

Wellness programs

Career advancement

Job summary

St. Elizabeth Healthcare is seeking a part-time Guest Information Assistant for our Edgewood Hospital location. The role focuses on delivering courteous guest services, directing guests, and protecting privacy under HIPAA guidelines.

Schedule: Mon 4PM-8PM, Tue 11:30PM-8PM, every other Sat and Sun 11:30AM-8PM. Training new volunteers and supporting Lobby/Volunteer Services operations are key duties.

Qualifications

• Strong interpersonal communication skills and customer service focus.
• Problem solving abilities and independent work capability.
• Basic computer skills including Word are required.

Responsibilities

• Greet guests warmly and provide directions to locations and services.
• Deliver accurate information while protecting privacy and HIPAA guidelines.
• Escort guests to appropriate hall or elevator when needed.
• Assist with phone calls, wheelchair requests, donations, and other tasks in lobby area.
• Assist in training new Information Desk volunteers and provide ongoing coaching.

Skills

Interpersonal skills

Customer service

Problem solving

Basic computer skills

Education

HS/GED

Tools

Word

Job description

Engage with us for your next career opportunity. Right Here.

Job Type

Regular

Scheduled Hours

20

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally.

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

This position provides guests entering a St. Elizabeth facility with an excellent guest/patient experience with courteous, prompt and personal assistance with the location of and directions to patient rooms and/or other services. Provides wheelchair assistance as needed. Trains new Information Desk volunteers and provides periodic review of and additional training to continuing Information Desk volunteers.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

St. Elizabeth is hiring a part-time Guest Information Assistant to support our Edgewood Hospital!

Schedule: Mon 4PM-8PM, Tues 11:30PM-8PM Every Other Sat and Sun 11:30AM-8PM

• Makes eye contact with and promptly greets guests entering St. Elizabeth, offering assistance for the purpose of providing a welcoming environment.
• Provides guests requesting assistance with prompt and accurate information in a professional and private manner insuring all privacy and HIPAA guidelines are maintained. Delivers concise directions referencing existing signage to assist guests in orienting to the facility. Personally escorts guests to appropriate hall or elevator as necessary.
• Provides other assistance as needed such as but not limited to: answering the phone; providing wheelchair assistance; receiving and documenting donations; selling the Sunday newspaper; working with florists; maintains a clean and orderly workspace; assists in maintaining a safe and orderly lobby area; etc.
• Trains new Information Desk volunteers using standard practice process as assigned. Provides annual/periodic reviews for ongoing Information Desk Volunteers, providing positive and corrective coaching outside of training. Continually providing feedback to Volunteer Services team.
• Routinely reviews the desk manuals, updating inaccuracies and communicating with office team members regarding updates.
• Performs other functions as needed and/or delegated by the Lead Volunteer Coordinator to assist in the effective and efficient operation of the Volunteer Services/PrimeWise Department.

Education, Credentials, Licenses

• HS or GED degree

Specialized Knowledge

• Strong interpersonal communication skills/ customer service
• Problem solving skills
• Basic computer skills (Word)

Kind And Length Of Experience

• Demonstrated ability to work independently and problem solve
• 1 or more years customer service experience
• One or more experiences of providing training assistance

FLSA Status

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.