Guest House Manager

Placements24; Willows (CA); On-site; USD 21,000 - 42,000; Full time

Benefits offered by this job

On-site accommodation

Professional development opportunities

Competitive salary

Job summary

Placements24 seeks a dedicated Guest House Manager to oversee daily operations, guest experiences, staff, housekeeping, maintenance, and administration at a boutique guest house in Welkom. You will lead service excellence and ensure smooth property performance.

The ideal candidate has hospitality management experience, strong leadership, superb customer service, and basic accounting skills to handle bookings, inventory, and vendor relations.

Qualifications

• Proven hospitality management experience, preferably in guest houses or boutique hotels.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with property management systems and basic accounting principles.
• Passion for hospitality and creating memorable guest experiences.

Responsibilities

• Manage daily operations of the guest house, maintaining high service and cleanliness.
• Oversee staff performance, provide training and motivation.
• Handle guest bookings, check-ins/check-outs, and inquiries promptly.
• Manage inventory, supplies, and vendor relationships.
• Ensure the property is well-maintained and safe.
• Support local marketing and promotions to attract guests.

Skills

Hospitality leadership

Staff management

Customer service

Vendor relations

Accounting basics

Tools

Property Management System

Job description

About the Role

Our client is seeking a dedicated and experienced Guest House Manager to oversee the operations of their charming guest house in Welkom . This hands-on role requires a leader with a passion for hospitality, exceptional customer service skills, and the ability to manage all facets of the property. You will be responsible for ensuring a high-quality guest experience, managing staff, overseeing housekeeping and maintenance, and handling administrative and financial tasks. This is an ideal opportunity for an individual looking to manage a property in the heart of the Free State province, known for its welcoming atmosphere.

Key Responsibilities

• Manage daily operations of the guest house, ensuring a high standard of service and cleanliness.
• Oversee staff performance, providing training, motivation, and guidance.
• Handle guest bookings, check-ins, check-outs, and address guest inquiries and concerns promptly.
• Manage inventory, ordering supplies, and maintaining relationships with vendors.
• Ensure the property is well-maintained, safe, and aesthetically pleasing.
• Oversee marketing efforts and local promotions to attract guests to the Welkom area.

Requirements

• Proven experience in hospitality management, preferably in a guest house or boutique hotel setting.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in property management systems and basic accounting principles.
• Passion for hospitality and creating memorable guest experiences.

Benefits

• Competitive annual salary.
• On-site accommodation provided as part of the remuneration package.
• Opportunity to shape and grow a beloved local establishment in Welkom .
• Access to resources for professional development in hospitality management.
• A rewarding role where you directly impact guest satisfaction.