Guest Hospitality Receptionist - The Escape Game

Longwood University; Lone Tree (CO); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Life insurance

Free game play

Dental and vision

Pre-tax savings

Employee assistance plan

Tuition savings plan

Job summary

The Escape Game is seeking a Guest Hospitality Receptionist to welcome guests, manage the lobby, and support reservations. This role focuses on creating the best hour of guests' week through energetic, friendly service.

You'll handle check-ins, answer questions, and help guide guests through the experience while maintaining high energy during nights, weekends, and holidays.

Qualifications

• Guest-focused, friendly demeanor and strong communication
• Ability to work nights, weekends, and holidays
• Willingness to learn and be coached

Responsibilities

• Greet guests warmly and check them in for experiences
• Explain rules and safety guidelines for each game
• Assist guests with reservations and lobby operations
• Operate game systems and stay energized during shifts

Job description

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Guest Hospitality Receptionist - The Escape Game

Job Employment Type: Full-Time / Part-Time / Seasonal Schedule: Primarily nights, weekends, and holidays.

We're hiring guest-facing, hospitality-driven team members to join The Escape Game — where your job is making sure every group who walks through our doors has the BEST hour of their week.

When was the last time a company made your day?

Our entire team is empowered to create personalized memories that make our guests feel like VIPs.

The Roles

One Team.
Three Starting Points.

When you apply, we'll place you in the role that fits best based on your experience and availability. All three roles are guest-facing, share the same core mission, and feed into the same career path.

Entry Level

You're the key to an epic experience. You lead introductions, monitor games and assist guests in real time, and give every group a send-off they'll remember.

After 4-6 Weeks of Success as GG

You're the first and last impression. You own the lobby — checking guests in, booking reservations, answering the phone, and keeping the energy high.

With Experience

You lead the shift. You open and close, uphold our standards by encouraging and coaching your team in the moment, coordinate breaks, and keep everything moving on a busy night.

Already have hospitality or leadership experience? Let us know in your application. Team Leader candidates preferred to have 1-2 years of guest-facing and leadership experience.

The Day to Day

What You'll Do.

Across all three roles, your focus is making people's days.

• Welcome and check in guests with genuine energy and warmth
• Ask open-ended questions to connect with guests of all ages
• Lead upbeat, conversational game introductions
• Deliver memorable recaps at the end of each experience
• Resolve guest concerns immediately and graciously
• Promote our games and brand enthusiastically
• Coach and encourage teammates during your shift (TL)
• Operate game systems and HMI software
• Monitor games live and deliver hints when groups need them
• Reset and clean games accurately between groups
• Drive walk-in traffic and book reservations at the lobby desk
• Complete shift reports and restock inventory
• Open and close the building (TL)
• Coordinate game start times and team member breaks (TL)
• Address minor game maintenance issues (TL)
• Facilitate cash handling and inventory systems (TL)

Who Thrives Here

This Job Is For People Who...

No escape room experience required. We hire for guest focus and integrity — everything else we can train.

Energized by making someone's day

Thrive in fast-paced environments

Looking for real career growth

Open to feedback and coaching

Real Benefits.
Rare At This Level.

TEG covers roughly 70% of the monthly medical premium for full time team — that's about $430/month toward your health insurance from us. Add a 401(k) match, company-paid life insurance, and more. We don't know of many hourly entertainment jobs that offer this.

Company Covers ~70%

Cigna PPO or HDHP options. TEG contributes ~$430/month to your premium. Employee share starts at ~$58-75 bi-weekly. Available to full-time team after 90-day waiting period.

Company Match Up To 4%

TEG matches 100% of your first 3% and 50% of the next 2%. All team members eligible after 6 months.

Company Paid

$10,000 of life and accidental death & dismemberment coverage paid 100% by TEG. Optional additional coverage up to $300,000 available. Available to full-time team after 90-day waiting period.

Free & Discounted Game Play

Play our games free and book friends and family for $20/player during non-peak hours. All team members eligible.

Optional

Guardian dental and vision plans available to full-time team members after 90 days.

Pre-Tax Savings

Healthcare FSA (up to $3,400/yr), dependent care FSA (up to $7,500/yr), HSA with HDHP plan, and commuter benefits for transit and parking. Available to full-time team after 90-day waiting period.

You & Your Family

Employee Assistance Plan

Confidential support through ComPsych covering stress, finances, legal issues, nutrition, and more — for you and your family members. Available to full-time team after 90-day waiting period.

Optional

529 Tuition Savings Plan

Pre-tax savings for college or K-12 tuition through American Funds with corporate pricing. All team members eligible after 6 months.

Management In
As Little As 3-6 Months.

We promote based on performance, availability, and commitment — not length of employment. Team members who love guests, serve others, and apply feedback can grow quickly. Many of our General Managers started exactly where you're starting and grew to GM through development and mentorship.

We're upfront about it: TEG is a nights, weekends, and holidays business. If you're a student keeping your days free, a parent who works while the kids are in school, or someone looking for a consistent second job, this schedule is for you. Here's when we typically run the most shifts:

Monday - Friday: 2pm- Close (1030pm-After Midnight)

Saturday - Sunday: 8am-2am

What We Need From You.

• Flexible availability for nights, weekends, and holidays
• Excellent verbal communication skills with guests of all ages
• Excellent interpersonal skills and emotional intelligence
• Comfort with basic computer and technology tools
• Ability to lift 30-40 lbs and handle physical activity (cleaning, bending, crawling)
• Ability to use strong magnets to quickly reset game components
• Ability to stand for extended periods (75-80% of shift)
• Alignment with TEG's uniform standards
• Must pass a pre-employment background check

Our mission-based culture can be challenging and intense, but for the right person, it can be incredibly rewarding and fun.

Ready To Make
Someone's Day?

What we offer:

• $15.50-$16.50/hr
• A team that actually has fun at work
• Hands-on training and real career development in hospitality
• Flexible scheduling options (full-time, part-time, and seasonal positions available)