Guest-Focused Valet Driver | Flexible Hours + Daily Tips

Towne Park LLC; Cleveland (OH); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Daily cash tips

401k retirement savings plan

Accident insurance

Job summary

Towne Park LLC seeks a Guest Service Associate to deliver exceptional hospitality as guests arrive and depart. You will park and retrieve vehicles, assist with luggage, and welcome guests with a courteous, professional demeanor. The role emphasizes safety and efficiency, with open availability and a focus on accurate ticketing and friendly service.

Training is provided to uphold Towne Park’s standards. If you enjoy a fast-paced customer-facing environment, this position offers daily cash tips

Qualifications

• Education: High school diploma or general education degree (GED) Required
• Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• One (1) month related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Knowledge of principles and processes for providing customer and personal services.
• Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking

Responsibilities

• Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients.
• Acknowledges and greets guests within five feet with a professional and friendly demeanor.
• Uses guest last names during interactions.
• Parks and retrieves vehicles while driving slowly and cautiously.
• Assists guests with bell services and luggage storage as needed.
• Opens all vehicle and hotel doors for guests.
• Assists guests with directions, taxis, reservations and other inquiries.
• Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
• Delivers messages, items and/or guest amenities as requested.
• Shuttles guests to appropriate places that are approved by the location.
• Explains parking rates and retrieval procedures to guests.
• Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
• Calculates and collects revenue for vehicles when needed.

Skills

Customer service

English literacy

Math basics

Time concepts

Driving manual transmission

Parking operations

Education

High school diploma or GED

Job description

Towne Park LLC seeks a Guest Service Associate to deliver exceptional hospitality as guests arrive and depart. You will park and retrieve vehicles, assist with luggage, and welcome guests with a courteous, professional demeanor. The role emphasizes safety and efficiency, with open availability and a focus on accurate ticketing and friendly service.

Training is provided to uphold Towne Park’s standards. If you enjoy a fast-paced customer-facing environment, this position offers daily cash tips