Guest-Focused Shuttle Driver (Hotel Van)

StepStone-Hospitality-Inc; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

StepStone Hospitality's Doubletree West Palm Beach Airport location is seeking a friendly Shuttle Driver to assist guests, escort them to rooms, help with luggage, and provide information about hotel services and local attractions.

The role requires physical ability to lift and move luggage, operate the hotel van, and maintain cleanliness; all duties are performed with a courteous, guest-centered approach to ensure a positive stay.

Qualifications

• Must be able to lift up to 50 lbs.
• Must be able to push, bend, stoop, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Other duties may be assigned.

Responsibilities

• Escort incoming guests to rooms.
• Assist guests with luggage.
• Inspect guest room to ensure it is in order, and that supplies are adequate.
• Explain features of room such as operation of radio, television, in-room movie system, etc.
• Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
• Deliver messages and run errands.
• Transport guests in hotel van within property requirements.
• Maintain cleanliness of both interior and exterior of van.
• Maintain all mileage records on a daily basis.
• Report all trips to front desk; length of drive as well as length of time spent.
• Keep record of calls for service.
• Deliver packages, suitcases, and trunks.
• Set up sample rooms.
• Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.

Skills

Lifting 50 lbs

Pulling 50 lbs

Hearing

Writing

Typing

Job description

StepStone Hospitality's Doubletree West Palm Beach Airport location is seeking a friendly Shuttle Driver to assist guests, escort them to rooms, help with luggage, and provide information about hotel services and local attractions.

The role requires physical ability to lift and move luggage, operate the hotel van, and maintain cleanliness; all duties are performed with a courteous, guest-centered approach to ensure a positive stay.