Guest-Focused Server: Upsell & Service Excellence

The Culinary Institute of America; Napa (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

The Culinary Institute of America in Napa, CA is seeking a Server to ensure guests have a positive dining experience. The role supports the restaurant team by upselling specialty food and beverage items and providing attentive service.

The ideal candidate has a high school diploma and prior customer service experience, with a TIPS certification or the ability to obtain it within 30 days. This position requires physical stamina and the ability to work in a fast-paced environment.

Qualifications

• Prior customer service experience.
• TIPS alcohol service certification required or ability to obtain within 30 days of hire.
• Restaurant service experience preferred.

Responsibilities

• Assists guests by anticipating their needs while they are in the restaurant and introducing them to all of the food and beverage programs that we have to offer.
• Maintains cleanliness and organization of work-stations.
• Completes opening and closing side work as assigned with the goal of contributing to an organized, well-prepared work environment.
• Maintains a strong food and beverage knowledge base in an effort to provide the best possible guest service experience.
• Maintains control and timing throughout shift to ensure quality guest experience.
• Ensures each and every table is maintained during the dining experience according to standard.
• Closing the guest experience by handling cash and credit card transactions accurately.
• Any and all other duties as assigned.
• Ability to frequently lift and carry 30 pounds and occasionally up to 50 pounds with assistance.
• Stand for extended periods and work in outdoor environments with temperatures up to 100°F.

Skills

Hospitality

Teamwork

Interpersonal skills

Multitasking

Punctual

Cash handling

Education

High School Diploma or equivalent

TIPS certification or ability to obtain within 30 days

Job description

The Culinary Institute of America in Napa, CA is seeking a Server to ensure guests have a positive dining experience. The role supports the restaurant team by upselling specialty food and beverage items and providing attentive service.

The ideal candidate has a high school diploma and prior customer service experience, with a TIPS certification or the ability to obtain it within 30 days. This position requires physical stamina and the ability to work in a fast-paced environment.