Guest-Focused Room Attendant

Sonesta International Hotels Corporation; New Orleans (LA); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with Co.

401(k) Retirement Plan with Company  |

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Hospital Indemnity & AccidentInsurance

Educational Assistance

Sonesta Hotel Discounts

Job summary

Sonesta International Hotels Corporation in New Orleans is seeking a Room Attendant to join the Housekeeping Management Team, responsible for cleaning guest rooms and public spaces to brand standards and ensuring total guest satisfaction.

You should have prior housekeeping experience, fluent English, and the ability to lift up to 75 pounds; shifts include mornings, evenings, weekends and holidays. Join a team that values service, safety, and guest care.

Qualifications

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

• Deliver Sonesta Service standards in all interactions with guests according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash.
• May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
• Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
• Receive soiled linens and inspect for damaged or stained items.
• Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Skills

Fluent English

Housekeeping experience

Reading/Writing/Math basics

Job description

Sonesta International Hotels Corporation in New Orleans is seeking a Room Attendant to join the Housekeeping Management Team, responsible for cleaning guest rooms and public spaces to brand standards and ensuring total guest satisfaction.

You should have prior housekeeping experience, fluent English, and the ability to lift up to 75 pounds; shifts include mornings, evenings, weekends and holidays. Join a team that values service, safety, and guest care.