Guest-Focused Retail & Ticket Sales Associate

Chestnut Mtn Ski Resort LLC; Galena (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Chestnut Mountain Resort is seeking a Retail/Ticket Sale Associate to provide an exceptional guest experience by understanding individual needs and recommending suitable products. The role requires quick absorption of product and ticket package information, money handling, and guiding guests to the right locations within the resort.

The ideal candidate will have prior customer service experience, the ability to stand for long periods, lift up to 60 lbs, and reach overhead to retrieve inventory

Qualifications

• Experience in a customer service environment.
• Ability to stand for long periods, lift up to 60 lbs, and reach overhead to retrieve inventory.

Responsibilities

• Engage with customers to identify their needs and recommend the right product.
• Absorb information about products and ticket packages quickly.
• Handle money and give correct change.
• Know the resort amenities and direct guests accordingly.
• Maintain calm demeanor in emergencies and stressful situations.
• Keep a tidy work environment and restock inventory as needed.

Skills

Customer service

Cash handling

Product knowledge

Job description

Chestnut Mountain Resort is seeking a Retail/Ticket Sale Associate to provide an exceptional guest experience by understanding individual needs and recommending suitable products. The role requires quick absorption of product and ticket package information, money handling, and guiding guests to the right locations within the resort.

The ideal candidate will have prior customer service experience, the ability to stand for long periods, lift up to 60 lbs, and reach overhead to retrieve inventory