Retail Store / Tickets

Chestnut Mtn Ski Resort LLC; Galena (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Chestnut Mountain Resort is seeking a Retail/Ticket Sale Associate to provide an exceptional guest experience by understanding individual needs and recommending suitable products. The role requires quick absorption of product and ticket package information, money handling, and guiding guests to the right locations within the resort.

The ideal candidate will have prior customer service experience, the ability to stand for long periods, lift up to 60 lbs, and reach overhead to retrieve inventory

Qualifications

• Experience in a customer service environment.
• Ability to stand for long periods, lift up to 60 lbs, and reach overhead to retrieve inventory.

Responsibilities

• Engage with customers to identify their needs and recommend the right product.
• Absorb information about products and ticket packages quickly.
• Handle money and give correct change.
• Know the resort amenities and direct guests accordingly.
• Maintain calm demeanor in emergencies and stressful situations.
• Keep a tidy work environment and restock inventory as needed.

Skills

Customer service

Cash handling

Product knowledge

Job description

Chestnut Mountain Resort is located 8 miles from downtown Galena, IL. We are a year-round adventure destination with a variety of activities offering action-packed family friendly amenities. Chestnut was established in 1959 and has continued to be a staple for summer and winter activities. Our resort takes pride in the memories and friendliness we are able to give our guests, which is only accomplished through our passionate team members and services we offer. If this sounds like your ideal place of work, we would be delighted to have you on our team!

Position Overview

Chestnut Mountain is looking for a Retail/ticket sale associate. We are looking for someone who can deliver an exceptional experience to each customer, understanding their needs and finding the right product to ensure a positive visit.

Primary Responsibilities

• Engaging with customers to figure out the right product they need
• Be able to quickly absorb information about our products & ticket packages
• Be able to handle money & give out correct change
• Have knowledge of the resort amenities and be able to direct guests the right way
• Maintaining a calm demeanor in emergencies and stressful aspects of the job
• Keep a tidy work environment and restock inventory as needed

Knowledge and Skill Requirements

Our ideal candidate should have prior experience in a customer service environment. Be able to stand for long periods of time, lift up to 60lbs, and be able to reach overhead to retrieve inventory for guests if needed.