Guest-Focused Retail Associate: Style & Service

New Balance, Inc.; Bluffton (SC); On-site; USD 18,000 - 26,000; Part time

Job summary

New Balance in Bluffton, SC is seeking Retail Sales Associates to deliver exceptional customer service and expert product guidance. You will greet customers, assess needs, educate on features, and close sales while maintaining a neat, well-stocked floor.

This role supports promotions, safety standards, and teamwork in a fast-paced retail environment. Candidates should be 18+, with strong communication skills and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make contact; Understand the customer’s needs; Educate the customer on product features and benefits; Solve any customer problems/answer any questions; Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Skills

Customer service

Verbal communication

Teamwork

Cash register familiarity

Basic math

Flexible schedule

Physical stamina

Job description

New Balance in Bluffton, SC is seeking Retail Sales Associates to deliver exceptional customer service and expert product guidance. You will greet customers, assess needs, educate on features, and close sales while maintaining a neat, well-stocked floor.

This role supports promotions, safety standards, and teamwork in a fast-paced retail environment. Candidates should be 18+, with strong communication skills and the ability to work a flexible schedule including weekends and holidays.