Operations Supervisor

Kart Directory; Orlando (FL); Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

Top Pay

Flexible Schedules

Medical Coverage

Health Savings Account

Vacation & Sick Time

401k

Job summary

Andretti Indoor Karting & Games is seeking an Operations Supervisor to lead daily operations, coach hourly staff, and uphold safety and service standards across the facility. You will work with the operations managers to drive guest satisfaction and store performance.

The role requires hands-on leadership, strong communication, and the ability to manage a dynamic entertainment environment with attention to cost control and high quality guest experiences.

Qualifications

• Guest service experience preferred.
• Drug test and background check required prior to employment.
• Ability to lift up to 50 lbs and stand for extended periods.
• Flexible schedule, including holidays, nights and weekends.

Responsibilities

• Manage daily operations including staffing, scheduling, labor, and service quality.
• Maximize daily sales while controlling costs and cash handling.
• Maintain opening and closing duties and ensure cleanliness of departments.
• Interact with guests to enhance the experience and handle guest relations.

Skills

Guest service

Leadership

Team management

Communication

Job description

Andretti Indoor Karting & Games is actively seeking a talented Operations Supervisor to join the team! Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.

POSITION SUMMARY:

The Operations Supervisor position is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Operation Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. An Operations Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

RESPONSIBILITIES:

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Maintain opening, running and closing duties for department
• Manage organization and cleanliness of departmental areas
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empowers staff to deliver exceptional legendary service
• Executes any special events with Leader on duty
• Responsible to provide management with direct and honest feedback of staff regarding performance
• Assist with staff training and employee relations
• Assures that staff morale is maintained at a high level
• Takes an active part in the recruitment and retention of staff

Andretti Indoor Karting (AIKG) is a rapidly growing Family Entertainment company. Our locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player immersive Virtual Reality Simulators, Arcade fun, and amazing restaurants & event spaces featuring scratch cocktails and culinary creations crafted in our kitchens.

BENEFITS INCLUDE:

• Top Pay
• Flexible Schedules
• Personal/Family Medical, Dental and Vision Coverage
• $1200 company paid Health Savings Account available
• Vacation and Sick time accrued during the first year
• 401k retirement program with up to 8% company match

QUALIFICATIONS:

• Guest service and leadership experience is preferred.
• A Drug Test and Background Check is required prior to employment.
• The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 6 months or more of Andretti brand and culture exposure a plus
• Current trainer or team lead a plus
• Proven leadership and team skills; ability to motivate and manage all levels of staff
• Strong written, verbal and organizational skills.
• Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
• Ability to lift up to 50 lbs.
• Maintain all safety procedures
• Open and full availability
• Willingness to work a flexible schedule including holidays, nights and weekends.
• Sensitivity to confidentiality.
• Use of discretion regarding personal and confidential employee matters.
• Gregarious, upbeat and outgoing personality.

Physical Requirements

• Walk or stand for extended periods of time
• The ability to communicate quickly and accurately
• Must be able to lift up to 15 lbs on a regular basis
• Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs
• The work environment may include bright, dim or flashing lights and loud sounds
• Requires manual dexterity to use and operate all necessary equipment
• Be able to understand, follow and maintain safety standards at all times