Track Supervisor

Andretti Indoor Karting & Games; Marietta (GA); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Andretti Indoor Karting & Games in Marietta, GA is seeking a Track Supervisor to lead daily operations, manage hourly staff, train teammates, and uphold safety, service, and quality standards on a fast–paced, guest‑facing floor.

As the shift leader alongside the Operations Manager, you will drive guest satisfaction, monitor labor and costs, handle service timing, cash handling, and sanitation, and mentor staff to deliver legendary experiences and memorable events.

Mansioni

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Maintain opening, running and closing duties for department
• Manage organization and cleanliness of departmental areas
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empowers staff to deliver exceptional legendary service
• Executes any special events with Leader on duty
• Responsible to provide management with direct and honest feedback of staff regarding performance
• Assist with staff training and employee relations
• Assures that staff morale is maintained at a high level

Descrizione del lavoro

Andretti Indoor Karting & Games is actively seeking a talented Track Supervisor to join the team!

Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.

POSITION SUMMARY:

The Track Supervisor position is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Track Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. A Track Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

RESPONSIBILITIES:

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control
• Maintain opening, running and closing duties for department
• Manage organization and cleanliness of departmental areas
• Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensures the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
• Empowers staff to deliver exceptional legendary service
• Executes any special events with Leader on duty
• Responsible to provide management with direct and honest feedback of staff regarding performance
• Assist with staff training and employee relations
• Assures that staff morale is maintained at a high level

  RESPONSIBILITIES: