Guest-Focused In-Store Sales & Service Admin

On Top of the World Communities, LLC; Ocala (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Holidays & Vacations

Weekly Pay

Health Benefits & matching 401K

Employee Assistance Program

Employee Referral Program

Discount on fitness membership

Job summary

On Top of the World Communities, LLC is seeking an In-Store Sales Customer Service Administrator to deliver exceptional guest experiences. The role blends administrative precision with hospitality, handling contracts, warranties, inventory, scheduling, and cross-functional support to sales and service teams.

The ideal candidate has 2+ years in sales or tech support, CRM experience, strong English communication, and a customer-centric mindset. Proficiency in Microsoft Office is required.

Qualifications

• 2+ years of sales or technical support experience.
• CRM system experience preferred.
• Strong written and verbal English communication.
• Bilingual Spanish preferred but not required.
• Proficient in Microsoft Office.
• Attention to detail, well organized, multitaskable.

Responsibilities

• Greets every guest warmly, creating a welcoming first impression in person or on the phone.
• Treats customers with patience and attentiveness to ensure they feel heard and supported.
• Offers personalized assistance, guiding guests through services and solutions.
• Maintains a clean, organized front-office environment reflecting hospitality.
• Handles customer orders, accounts, and service concerns with empathy and professionalism.
• Manages calls with a multi-line system and courteous phone etiquette.
• Introduces guests to team members and ensures a seamless transition.
• Provides accurate information on products, programs, promotions and offerings.
• Closes sales by building rapport and presenting suitable solutions.

Skills

Sales experience

Customer service

CRM experience

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

CRM system

Job description

On Top of the World Communities, LLC is seeking an In-Store Sales Customer Service Administrator to deliver exceptional guest experiences. The role blends administrative precision with hospitality, handling contracts, warranties, inventory, scheduling, and cross-functional support to sales and service teams.

The ideal candidate has 2+ years in sales or tech support, CRM experience, strong English communication, and a customer-centric mindset. Proficiency in Microsoft Office is required.