Guest-Focused General Manager — Daytime Hours & Growth

Convive Brands; Westlake Village (CA); Vor Ort; USD 70.000 - 82.000; Vollzeit

Benefits dieser Stelle

Real work-life balance - daytime hours

Medical, dental, and vision benefits

PTO starting at 3 weeks

401k with company match

Life insurance

Commuter benefits

Pet insurance

Team member discounts at all our brand

Zusammenfassung

Convive Brands is seeking an experienced General Manager for their Los Angeles area concept, with a focus on delivering exceptional hospitality, operational excellence, and strong financial performance. You will lead the restaurant team on the floor, drive guest satisfaction, and cultivate a culture of accountability and growth.

The role emphasizes people development, coaching, and ownership of guest experience, service quality, and profitability across opening, service, and closing shifts.

Qualifikationen

• You Have: 2+ years of General Manager experience in a full-service restaurant, hospitality group or comparable restaurant environment.
• A genuine passion for hospitality and a proven ability to lead with energy, empathy, accountability, and vision.
• A track record of building strong restaurant cultures where team members feel valued, motivated, challenged, and inspired to perform at their best.
• Demonstrated success in recruiting, developing, coaching, and retaining high-performing teams.
• A proven track record of driving business results while maintaining high standards for hospitality, service, food quality, and guest satisfaction.
• P&L ownership and financial acumen, including experience with forecasting, labor management, COGS, inventory, and identifying opportunities to improve profitability.

Aufgaben

• You will: Lead from the floor, staying highly engaged throughout service, connecting with guests, coaching the team in real time, and setting the standard for exceptional hospitality.
• Own the guest experience, anticipating needs, resolving concerns with empathy and urgency, and turning service recovery moments into opportunities to build loyalty.
• Build and develop a high-performing team by recruiting, interviewing, hiring, onboarding, coaching, and retaining top talent.
• Create a strong culture of accountability, recognition, development, and hospitality, ensuring team members understand what great looks like and have the tools to achieve it.
• Own restaurant operations, ensuring consistent execution across opening, service, and closing while maintaining high standards for food, service, cleanliness, and hospitality.
• Maintain rigorous standards for food safety, quality, cleanliness, and compliance.
• Own restaurant financial performance, using the P&L, sales trends, labor, COGS, inventory, and other key metrics to identify opportunities and drive results.
• Manage food costs and inventory, proactively addressing waste, variances, ordering opportunities, and operational inefficiencies.
• Partner with leadership to forecast business needs, set priorities, and translate financial goals into clear actions for the team.
• Lead with a long-term mindset, balancing the immediate needs of the restaurant with the continued development of the team and the health of the business.

Kenntnisse

General Manager

Hospitality leadership

People development

P&L ownership

Forecasting & budgeting

Jobbeschreibung

Convive Brands is seeking an experienced General Manager for their Los Angeles area concept, with a focus on delivering exceptional hospitality, operational excellence, and strong financial performance. You will lead the restaurant team on the floor, drive guest satisfaction, and cultivate a culture of accountability and growth.

The role emphasizes people development, coaching, and ownership of guest experience, service quality, and profitability across opening, service, and closing shifts.