Guest-Focused Front Desk Associate | Hospitality

midtown; Chicago (IL); On-site; USD 24,000 - 34,000; Full time

Job summary

Midtown is seeking a Hospitality Front Desk Associate to be the first point of contact for members and guests. You will greet visitors warmly, assist with program registrations, process payments, and handle check-ins while ensuring accurate nightly reporting during overnight coverage as needed.

The role emphasizes delivering memorable guest experiences, maintaining professionalism, and supporting club operations with a strong sense of service and teamwork.

Qualifications

• Availability to work a flexible schedule including evenings, weekends, and some holidays.
• Demonstrate strong customer service skills and enjoy serving others.
• Excellent communication skills in person and over the phone.
• Highly organized and efficient in a fast-paced environment.

Responsibilities

• Greet everyone who enters the club and hotel with a warm welcome.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Identify friction points for customers and help find solutions.
• Participate in service recovery and maintain front desk cleanliness.
• Coordinate with housekeeping and maintenance when issues are reported.

Skills

Customer service

Communication skills

Teamwork

Money handling

Tools

Payment processing

Job description

Midtown is seeking a Hospitality Front Desk Associate to be the first point of contact for members and guests. You will greet visitors warmly, assist with program registrations, process payments, and handle check-ins while ensuring accurate nightly reporting during overnight coverage as needed.

The role emphasizes delivering memorable guest experiences, maintaining professionalism, and supporting club operations with a strong sense of service and teamwork.