Guest-Focused Front Desk Associate | Daily Pay

SpringHill Suites- Charlotte City Center; Charlotte (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Daily pay

Job summary

SpringHill Suites by Marriott Charlotte City Center is hiring a Front Desk Associate to be the guest's first contact, handle check-in/out, and support a seamless stay.

This full-time position requires 1 year of front desk experience, strong computer skills, and excellent communication. Shifts include 7am-3pm or 3pm-11pm with weekday and weekend availability; daily pay option is available.

Qualifications

• 1 year experience working as a hotel front desk agent.
• Competent computer skills including knowledge of Microsoft Word and Excel.
• Experience using hotel reservation systems such as Lightspeed, FOSSE or PEP is a plus.
• Organization skills and attention to detail.
• Friendly and customer service oriented.
• Good interpersonal and problem-solving skills.

Responsibilities

• Greet guests at check-in with a smile and warm welcome, and complete the registration process according to brand standards.
• Greet guests at check-out with a smile and confirm charges and payment methods.
• Demonstrate thorough knowledge of hotel information to answer questions about rooms, rates, packages and local area.
• Upsell hotel services, facilities and loyalty program benefits.
• Answer phones promptly with a polite, professional greeting and assist guests.

Skills

Front desk experience

MS Word/Excel

Reservation systems

Attention to detail

Customer service

Tools

Lightspeed

FOSSE

PEP

Job description

SpringHill Suites by Marriott Charlotte City Center is hiring a Front Desk Associate to be the guest's first contact, handle check-in/out, and support a seamless stay.

This full-time position requires 1 year of front desk experience, strong computer skills, and excellent communication. Shifts include 7am-3pm or 3pm-11pm with weekday and weekend availability; daily pay option is available.