Guest-Focused Food Service Associate

H-E-B; Lakeway (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

H-E-B is seeking a Food Service Representative to keep the department well-stocked and well-maintained while delivering superb customer service. You will prepare, package, and merchandise fresh products daily, ensuring food safety and sanitation standards are met.

Responsibilities include assisting customers, taking orders, applying suggestive selling, and supporting various departments (Bakery, Deli, Prepared Foods) with production planning and inventory tasks.

Qualifications

• Knowledge of computer systems and equipment (PC, symbol, scales, label machine) required.
• Strong customer service skills required.
• Communication and interpersonal skills required.
• Reading and writing skills required.
• Planning and organizing skills required.
• Ability to work in a fast-paced environment required.

Responsibilities

• Provides superior customer service.
• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.
• Prepares, packages, and merchandises fresh product effectively.
• Slices, packages, labels, rotates, and culls products for poor quality.
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes).
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Cleans and sanitizes display cases; operates and maintains equipment; complies with food safety standards.
• Records production and shrink to aid in production planning.
• Assists in technical areas (baking, frying, decorating) as required.
• Takes care of service counter Customers; uses ordering system applications; uses Fresh Production Planner.
• Performs inventory management processes (MSI, PAW) as required.
• Ensures catering orders are prepared and ready for Customer pickup when applicable.
• Performs sanitation and maintenance tasks for Deli slicers.
• Serves / packages products; educates customers on preparation/reheating instructions.

Skills

Customer service

Communication skills

Reading & writing

Planning & organizing

Fast-paced work

Label machine

Education

HS Diploma or GED

Tools

Scales

Label machine

Job description

H-E-B is seeking a Food Service Representative to keep the department well-stocked and well-maintained while delivering superb customer service. You will prepare, package, and merchandise fresh products daily, ensuring food safety and sanitation standards are met.

Responsibilities include assisting customers, taking orders, applying suggestive selling, and supporting various departments (Bakery, Deli, Prepared Foods) with production planning and inventory tasks.