Food Service Associate – Fresh Prep & Customer Care

H-E-B; Round Rock (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver exceptional customer service. You will prepare, package, and merchandise fresh products daily while adhering to food safety and sanitation standards.

The role includes bakery/deli prep responsibilities and operating within department guidelines to support store performance. You will engage customers, answer questions, and use basic product knowledge to meet needs, while handling inventory and

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine).
• Strong customer service skills.
• Excellent communication and interpersonal abilities.
• Reading and writing skills.
• Planning and organizing abilities.

Responsibilities

• Provide superior customer service and assist customers in person or by telephone.
• Prepare, package, and merchandise fresh product daily.
• Slice, package, label, rotate, and cull products for quality control.
• Assist in technical areas as needed (basic setup and cleanup).
• Use suggestive selling techniques to meet customer needs and drive department sales.
• Clean and sanitize display cases and maintain equipment.
• Follow food safety and sanitation standards and store procedures.

Skills

Customer service

Communication

Reading & writing

Planning & organizing

Fast-paced environment

Education

HS Diploma or GED

Job description

H-E-B is seeking a Food Service Representative to maintain a well-stocked, clean department and deliver exceptional customer service. You will prepare, package, and merchandise fresh products daily while adhering to food safety and sanitation standards.

The role includes bakery/deli prep responsibilities and operating within department guidelines to support store performance. You will engage customers, answer questions, and use basic product knowledge to meet needs, while handling inventory and