Food Service & Customer Experience Associate

H-E-B; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

H-E-B in Houston is seeking a Food Service Representative to keep a well-stocked, well-maintained department and provide superior customer service. You will prepare, package, and merchandise fresh products daily while maintaining food safety and sanitation standards.

Responsibilities include assisting customers, taking orders by phone or in person, applying basic product knowledge to meet needs, and supporting Bakery, Deli, and Prepared Foods with accurate setup and rotation.

Qualifications

• Age Requirement: 18+
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation
• Food safety and sanitation training - upon hire
• Ability to work in a fast-paced environment
• Strong customer service skills
• Excellent reading and writing skills
• Good planning and organizing abilities

Responsibilities

• Customer Service: Provides superior customer service; Takes orders from customers by telephone or in person; Answers customer questions regarding products; assists them with selections
• Food Service / Production: Prepares, packages, and merchandises fresh product effectively; Slices, packages, labels, rotates, and culls products for poor quality; Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety: Cleans and sanitizes display cases; Operates / maintains equipment properly; Complies with food safety and sanitation standards; Complies with department / Store operating procedures
• DELI/Bakery/Prepared Foods specifics: inventories, ordering, setup, sanitation, and product handling as described

Skills

Strong customer service

Communication skills

Reading and writing

Planning and organizing

Ability to work in fast-paced env

Education

HS Diploma or GED or equivalent

Tools

POS systems

Label machine

Scales

Job description

H-E-B in Houston is seeking a Food Service Representative to keep a well-stocked, well-maintained department and provide superior customer service. You will prepare, package, and merchandise fresh products daily while maintaining food safety and sanitation standards.

Responsibilities include assisting customers, taking orders by phone or in person, applying basic product knowledge to meet needs, and supporting Bakery, Deli, and Prepared Foods with accurate setup and rotation.